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Pearson Enrollment Advisor in North York, Ontario

Enrollment Advisor

Description

At Pearson Online Learning Services our Admissions team is a fundamental asset to our success and that of our Academic Partners. Due to exponential growth, we are looking for individuals who are passionate about helping students achieve their goals. If you are looking to join an organization on a mission to help people make progress in their lives through learning, then Pearson Online Learning Services is the place for you!

Summary:

Facilitate prospective student through application process for bachelors, masters, doctoral and certificate programs. The Admissions Advisor will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process to include registration completion. Demonstrate the ability to work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner.

Responsibilities:

Specific duties and responsibilities include but are not limited to the following. Other duties and responsibilities may be assigned.

  • Build and manage mature, active pipeline of leads.

  • Communicate with prospective students via call campaigns, emails, and faxes regarding the Program.

  • Advise prospective students using a consultative process.

  • Guide students through the admissions process with the goal of determining if the program is a fit for their educational needs.

  • Effectively follow departmental lead management guidelines for all leads.

  • Utilize database tools to efficiently track each interaction and the progress of all assigned leads.

  • Achieve daily efficiency metrics pertaining to Speed to Lead, Call Volume, Talk Time, 1st Time Contacts, and New Applications as established by the Director of Recruitment Services and/or the AD of Recruitment Services.

  • Achieves enrollment targets assigned per program.

  • Effectively communicate industry trends, quality of leads, and program updates for appropriate cross-functional and departmental team members.

  • Actively participate in weekly meeting rhythms being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.

  • Conduct a self-audit to ensure efficiency and consistency of data base.

  • Monitor application process to ensure effective communication in tandem with application deadlines.

  • Implement an email cultivation strategy designed to re-engage leads that have fallen to inactive statuses.

  • Maintain minimum standard data base audit scores.

  • Review previous term’s conversion metrics to forecast future enrollment metrics

  • Update data base system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.)

  • Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week, at overtime compensation rate.

Qualifications

  • 4-year degree from an accredited institution, OR appropriate combination of education and significant experience.

  • Experience within education, inside sales, outside sales or customer service preferred.

  • Knowledge of or experience in higher education and/or college admissions and recruitment beneficial but not required.

  • Exemplary verbal and written communication skills.

  • Ability to work evenings, and weekends as business needs dictate.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: CA-ON-North York

Work Locations: CA-Toronto-105 Gordon Baker 105 Gordon Baker Rd North York M2H 3P8

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Oct 9, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1912833

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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