Pearson Senior Channel Operations Analyst in Noida, India

Senior Channel Operations Analyst

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

To serve the growing needs of Pearson’s exam delivery business, the Exam Delivery Manager is responsible for supporting exam delivery through the implementation and on-going management of exam delivery solutions.

The appointed individual will report to theDirector, Test Administration Solutionsand will help establish and maintain testing venues throughout the world with a focus on the SAARC Region. The Exam Delivery Manager will research, identify and negotiate with multiple vendors from various fields to ensure adequate test delivery venue coverage and capacity.

It is the responsibility of the Exam Delivery Manager to ensure that client program requirements are planned for and appropriately implemented in all associated testing venues. This role is also responsible for maintaining quality and security requirements and striving for process improvements and increased efficiencies. The Exam Delivery Manager will frequently engage stakeholders and provide necessary updates and reports on program matters.

It involves understanding client requirements, setting-up timelines and implementation plans, negotiating priorities and contributions from other teams within Pearson organisations and external 3rdparty suppliers, meeting company and client quality standards, and communicating and reporting both internally and externally.

Key Responsibilities

  • Responsible for securing and maintaining exam delivery venues that will provide the required level of secure capacity and geographic coverage per regional and global expectations

  • Work closely with Pearson’s Quality, Capacity and Sales Teams, to provide the necessary support to test centres

  • Develop and utilize proactive monitoring processes to meet program expectations and global standards

  • Support the business by ensuring that client satisfaction levels are achieved to a high standard and issues are recognised, documented and resolved

  • Liaising with the wider Pearson team, and agencies where appropriate, to help deliver successful testing events, when needed

  • Supporting other initiatives as provided by the Director, Test Administration Solutions where appropriate

  • Develop strong relationships with Pearson colleagues to maximise effectiveness of exam delivery solutions

  • Responsible for coordinating channel activity and exam delivery to ensure capacity demands are met; this may include contributing to the strategy for new channel expansion

  • Ensure client satisfaction levels are achieved to a high standard and issues are recognised, documented and resolved

  • Provide input to channel strategy for long term success of exam delivery

  • Ensure adequate capacity and coverage is provided to meet forecasts

  • Facilitate the establishment of testing venues to meet the requisite footprint for exam delivery

  • Launch and provide ongoing management of new channel solutions

  • Take part in the preparation of exam coordination and delivery reports

  • Arrange and plan visits to select sites, as needed

  • Work with stakeholders, trainers and document writers to ensure the provision of appropriate process, training and operational reports and documentation

  • Participate in Channel Sales calls, as needed, to facilitate the on-boarding of new 3rd party test centres

  • Raise awareness of localised testing challenges

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Qualifications

  • Enthusiastic, energetic team player who has the ability to work on their own, whilst possessing the ability to seek assistance and/or escalate concerns when required

  • Degree educated

  • Ability to work positively within a wider team

  • Ability to succeed under remote supervision

  • Ability to manage multiple projects and meet deadlines

  • Ability to exceed customer expectations

  • Comfortable presenting to senior-level stakeholders

  • Ability to adapt to new business practices and respond positively

  • Excellent English, both written and verbal

  • Fully familiar with the Microsoft Office suite and associated packages

  • Full valid and non-restrictive passport

  • International work experience and cultural awareness preferred

  • Experience of co-ordinating a range of event types

  • Previous experience in educational services or testing businesses preferred

  • Ability to physically support manual handling of equipment

  • Collaborative Working

  • Commercial Awareness

  • Commitment to Improving Quality

  • Customer Focus

  • Performance Maximisation

  • Effective Communication

  • Flexibility to travel domestically and internationally as required

Primary Location: IN-UP-Noida

Work Locations: IN-Noida-SB Tower VUE 1A/1- Sector 16A- SB Tower Ground Floor Noida 201301

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jun 19, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1808045

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled