Job title: Senior Business Analyst

Location: Noida(remote)

Shift timing: 4 pm to 12 midnight IST

Overview

A Business systems and controls associate’s primary focus is building strong and mutually beneficial relationships with their business stakeholders. They serve as the primary liaison with Business Operations, and business systems solutioning teams; supporting new business growth, change and incident management, projects, and service request delivery. They drive stake holder satisfaction.

Responsibilities

• Systems

• Builds strong relationships with business systems teams and business units.

• Prime interface with business systems team and business stakeholders during outage and recovery management of all Severity 1 & 2 incidents (on call support 24x7 for Sev1).

• Collate RCA & incident reports and distribute to stakeholders.

• Coordinate change management requests/approvals with business systems and operations.

• Address daily BAU systems issues/tickets that need escalation or resolution

• Address stakeholder concerns in an efficient and timely manner.

• Attend Daily/Weekly/Monthly BPO calls with Business system counterparts, followed by written minutes and actions.

• Partner with transition manager during new business implementations to facilitate smooth turnover at “go live”.

• Assist business system teams in understanding the Line of Business’s complexity, technology infrastructure, and long-term strategy.

• Understand and communicate BPO systems issues and needs to internal stakeholders by leading and being an active participant in operations meetings.

• Deliver business system initiatives in a timely manner.

• Ensure technology SLAs are met.

• Perform any other duties and/or other special projects as required to support the team.

• Financial Controls

• Conduct monthly, quarterly reviews of the financial controls.

• Coordinate with Stakeholders & owners of financial controls to complete the controls assigned to them.

• Track completion of controls.

• Escalate any controls that have not been completed.

• Position Requirements

• Bachelor’s Degree in related field from a four-year university or college preferred.

• Proven service delivery management or other relevant business systems experience (min 5-8 years)

• Excellent verbal and written communications skill (English)

• Excellent listening, negotiation, and presentation skills

• Proven ability to prioritize and deliver multiple projects in a fast-paced, deadline-oriented business environment.

• Expert ability to handle conflict resolution.

• Ability to influence effectively at all levels of the organization

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Corporate Finance

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 14449