Pearson CWK Project Coordinator-Contractual 3 Months in Noida, India
To have a Project Coordinator (PC) position for supporting Project / Program Managers for delivery of tests for current and upcoming event testing clients and handle daily transactions related to candidate experiences and reporting for event as well as on-demand clients.
Job Description – Project Coordinator (PC)
Project coordinator will be required to take care of following activities:
Coordination with selected sites signed up for testing for
receiving required documents and information related to event
dispatch and reverse pick-up of equipment and material
Candidate and Test centre support during the event testing
Mail box management - Responses to candidate queries related to registration, payments, scheduling etc
Handling telephonic queries from test centres and clients
Coordination with other functions within PVUE for smooth functioning of the event
Project team – Site readiness, Daily reports from test centres, exam readiness, delivery; and publishing reports to relevant stakeholders
Marketing team – dispatches to test centres, coaching institutes etc, coordination with vendors for receipt of material
Surveillance – Coordination for receiving DVR screenshots and recordings for quality review and inputs and sharing the same with the client.
Training – share training document, arrange training as per scheduled plan with both the Test centre staff as well as staff hired by PVUE
CSS – For accommodation candidates
Admin – Requirement, Dispatch and return of material
Technology – as and when required for coordination with test centers
Capacity management team – for test centre open and close hours and availability for event testing candidates
Project specific reports required by each PM for distribution to various stakeholders
Collation of learnings and recommendations post the event with all stakeholders and sharing with respective PM managing the client
Operational aspects of PC position
The new PC position will be managed as below:
Working hours between 8 am to 8pm - 6 days working with rotational offs. To be available over phone between 8:00 am to 8:00 pm to Events & PM for any urgent requirement. Occasional extended hours working.
Reporting to one of the PMs (as specified) irrespective of the projects being handled at a given time.
All PMs to share project related requirements including reporting formats and timelines with the PM to whom PC will be reporting to help the PM manage PC work hours
Establish a PC desk with a phone number which will be shared
Across internal functions for coordination
Across test centers for coordinating test center related activities
Across Clients’ SPOC for escalation of issues when PM is unavailable to take calls. However, this number will not be made available to candidates.
All the below mailboxes (and other Project specific mailboxes) will be configured on to PC email id so that candidate related transactions may be handled basis the projects running at the time. Client to be directed to pass on all candidate queries to the project specific mailbox with a cc to PM email ID:
PC should have following skill sets:
Good Communication skills – Verbal as well written, and Listening skills
Good customer handling skills
Well versed with MS-Office suite – Word, Excel and Powerpoint
Attention to detail and multi-tasking skills
Time management skills
Tellecalling & counselling
What to expect from Pearson
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We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
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To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
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Job: PROJECT/TEMPORARY WORKFORCE
Organization: Assessment & Qualifications
Req ID: 10661