Pearson Customer Service Assistant in Noida, India

Customer Service Assistant

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Qualifications

PRIMARY RESPONSIBILITIES

  • Receive incoming phone calls from clients

  • Ensure candidate results are sent to clients in timely manner

  • Prepare client reports

  • Act as an escalation point for service related problems

  • Promote client programs and products

  • Determine additional opportunities and possible operational trouble areas

  • Input accurate customer information into the database

  • Assist in training and monitoring call center agents to ensure quality of service

Bachelor’s degree or equivalent.

Excellent communication skills, both verbally and written, aiding in influencing and persuading external parties.

Time management and prioritization skills, leading to the ability to balance the demands of multiple projects at any given time.

Evidence of problem solving and analytical skills, both in line with established processes and procedures.

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Primary Location: IN-UP-Noida

Work Locations: IN-Noida-SB Tower VUE 1A/1- Sector 16A- SB Tower Ground Floor Noida 201301

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Night Job

Job Posting: Sep 7, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1807256

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.