Pearson Customer Service Assistant in Noida, India
Customer Service Assistant
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Receive incoming phone calls from clients
Ensure candidate results are sent to clients in timely manner
Prepare client reports
Act as an escalation point for service related problems
Promote client programs and products
Determine additional opportunities and possible operational trouble areas
Input accurate customer information into the database
Assist in training and monitoring call center agents to ensure quality of service
Bachelor’s degree or equivalent.
Excellent communication skills, both verbally and written, aiding in influencing and persuading external parties.
Time management and prioritization skills, leading to the ability to balance the demands of multiple projects at any given time.
Evidence of problem solving and analytical skills, both in line with established processes and procedures.
Primary Location: IN-UP-Noida
Work Locations: IN-Noida-SB Tower VUE 1A/1- Sector 16A- SB Tower Ground Floor Noida 201301
Job: Customer Service
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Night Job
Job Posting: Sep 7, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1807256
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.