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Pearson Customer Service Assistant in Noida, India

Customer Service Assistant


Pearson VUE ( at ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

We are now hiring for an Associate Program Coordinator to join our team based in Noida .

The Associate Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.

Primary Responsibilities

  • Level 3 Escalation calls

  • Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business

  • Ensure candidate results are sent to clients in a timely manner

  • Prepare client reports

  • Act as an escalation point for service related problems

  • Promote client programs and products

  • Determine additional opportunities and possible operational trouble areas

  • Input accurate customer information into the database

  • Assist in training and monitoring call center agents to ensure quality of service

  • Maintaining the SLA for different LOB’s

  • Reports

  • Client Management

  • Events handling

  • People Management(In Manager Absence)


Education and Experience:

  • 3-4 years experience in a similar/related position

  • Confident and fluid communicator

  • High levels of customer service skills

  • Previously operated in a Level 2 support role

  • Previous subject matter expert knowledge

  • Familiar and comfortable working in a busy corporate environment

  • Experience in providing application support

  • Familiar with MS Office

  • Experienced in collating reports

  • Skills, Knowledge and Abilities:

  • Fluency in written and spoken Hindi (Essential)

  • Fluency in written and spoken English

  • Excellent oral and written communication skills

  • Great attention to detail

  • Problem solving skills

  • Strong organizing and time management skills

  • Customer service skills

  • Effective team working skills

Primary Location: IN-UP-Noida

Work Locations: IN-Noida-SB Tower VUE 1A/1- Sector 16A- SB Tower Ground Floor Noida 201301

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Night Job

Job Posting: Jan 14, 2020

Job Unposting: Feb 13, 2020

Schedule: Full-time Regular

Req ID: 1915254

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.