Responsibilities

• Acquiring a thorough understanding of key customer needs and requirements

• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

• Assisting the organization in acquiring new customers.

• Drive the key Vendors and Partners to ensure the delivery of services as per the Client requirements

• Ensure all SLAs are met with strict adherence to SOPs

• Serve as the link of communication between Key Clients, Internal teams and Partners

• Resolve customers' complaints in an effective and respectful way

• Gather, report and communicate customers' feedback on all services

• Measure, track and analyze key account metrics

• Conduct Periodic Reviews with all Stake Holders and Partners

• Structured Meetings with Clients at different Levels

• Create reports for the Leadership Team and Clients

• Keep abreast with industry and market trends and best practices

• Research and source new potential clients

• Play an integral part in generating new sales that will turn into long-lasting relationships

Requirements

• Proven experience as key account manager

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

• Excellent organizational skills

• Ability in problem-solving and negotiation

• Experience in sales and providing solutions based on customer needs

• Aptitude in networking and building relationships

• Ability to prioritize and meet critical deadlines

Experience

• Between 3-8 years of experience, preferably with a stint in a Company engaged in Assessments /Testing/HR Consulting/Training/ with pan-India operations.

Education Qualifications

• Post-Graduate/MBA from a reputed institute

Job: SALES

Organization: English Language Learning

Schedule: FULL_TIME

Req ID: 3265