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Pearson B1-Customer Service Operations Support Assistant in Noida, India

B1-Customer Service Operations Support Assistant - ( 2110727 )


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

At Pearson, we’re committed to a world that’s always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.


Calling customer service representatives /professionals /coordinators who have experience in providing Level 2 support. This is an excellent opportunity to grow with a global organization and provide support to service delivery. The Customer Service Representative / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.

Key Responsibilities

Prepare client reports

Act as an escalation point for service related problems

Promote client programs and products

Determine additional opportunities and possible operational trouble areas

Input accurate customer information into the database

Assist in training and monitoring call center agents to ensure quality of service

Client Interaction

Key Requirement

Education and Experience:

Required education- Bachelor degree

5 -7 years experience in a similar/related position

Confident and fluid communicator

High levels of customer service skills

Previously operated in a Level 2 support role

Previous subject matter expert knowledge

Familiar and comfortable working in a busy corporate environment/shifts.

Experience in providing application support

Familiar with MS Office

Experienced in collating reports

Problem Solver


Desired Candidate Profile

Fluency in written and spoken English

Excellent oral and written communication skills

Great attention to detail

Problem-solving skills

Strong organizing and time management

Customer service skills

Effective team working skills

Flexible with shifts

Primary Location : IN-UP-Noida

Job : Customer Service

Organization : Assessments VUE

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Flex Time

Travel : No

Job Posting : Jul 29, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2110727