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Pearson Associate Program Coordinator in Noida, India

Associate Program Coordinator

Description

Pearson VUE ( www.pearsonvue.com at http://www.pearsonvue.com/ ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Customer Service Assistant to join our team based in Noida.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

We are recruiting for customer service representatives / professionals / coordinators who have experience of providing Level 2 support. This is an excellent opportunity to grow with a global organisation and provide support to service delivery. The Customer Service Representative / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated

service-related issues.

Key Responsibilities

 Monitor candidate exams through the Online Exam proctoring format

 Prepare client reports

 Act as an escalation point for service related problems

 Promote client programs and products

 Determine additional opportunities and possible operational trouble areas

 Input accurate customer information into the database

 Assist in training and monitoring call center agents to ensure quality of service

 Able to work a variety of shifts to support 24/7 shift rotation

Qualifications

Key Requirement

 Required education - Bachelor

 3-5 years experience in a similar/related position

 Confident and fluent communicator

 High levels of customer service skills

 Previously operated in a Level 2 customer service support role

 Previous subject matter expert knowledge

 Familiar and comfortable working in night shifts.

 Experience in providing application support

 Familiar with MS Office

 Experienced in collating reports

Desired Candidate

 Fluency in written and spoken English

 Excellent oral and written communication skills

 Great attention to detail

 Problem solving skills

 Strong organizing and time management skills

 Customer service skills

 Effective team working skills

Primary Location: IN-UP-Noida

Work Locations: IN-Noida-SB Tower VUE 1A/1- Sector 16A- SB Tower Ground Floor Noida 201301

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Night Job

Job Posting: Jan 15, 2020

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1916242

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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