Pearson Account/Relationship Management Analyst in Noida, India
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. We provide a full suite of services from test development to data management and we deliver exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional environment to start or develop your professional career and we are now hiring for a Manager Selects Channel – Asia Pacific to join our successful team in Noida, India.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Manager Selects Channel – Asia Pacific
Based in Noida, India
Permanent & full-time working 40 hours per week
Responsible for the Asia Pacific region
PVTC Selects are independently-owned Pearson VUE Authorized Centres that have been carefully selected for their quality, service and amenities, which is upgraded to incorporate advanced security and surveillance technology. The Manager is responsible for supporting our PVTC Select centre operations and stakeholder relationships.
In your role as Manager, you will work closely with teams of global colleagues including Channel Sales & Operations, Quality, Security and Channel Partners. It will be your responsibility to support our Selects partners through their application/upgrade and ensure the new installation process is completed compliantly and efficiently. We want to build strong relationships with our partners and suppliers therefore you will offer ongoing support and excellent customer service.
By understanding our clients’ test/examination needs, you will work with Selects partners to plan for and make capacity estimations to ensure cost-effective operations and deliver the required availability in our testing centres. As Manager, you will also need to understand and follow our security and compliance processes along with the Selects partners’ contractual terms and ensure all required agreements are fulfilled.
You will need excellent communication skills and be confident to interact with global teams to ensure a streamlined workflow which will ensure an accurate, effective and efficient process in maintaining high-quality Select Channel service across the Asia Pacific region.
Our Successful Candidate
We are looking for a passionate, experience professional who can communicate fluently in both English and Indian language. Ideally you will be educated to degree/graduate level and have established experience working in operations / relationship / account management. You will be confident engaging with different types of people, analysing data to forecast and plan operations effectively and taking responsibility to deliver an excellent service to our internal and external stakeholders.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Organization: Assessments VUE
Req ID: 1404