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Pearson Business Analyst - eCommerce in New York, New York

Position Purpose:

Pearson’s Global Digital Channels & Experience group is looking for a Business Analyst (BA) Lead to define, create and communicate business requirements for our global eCommerce platform in consultation with key business stakeholders, Product, Engineering, Design, Operations, Content and Customer Support teams, and get them implemented by partnering closely with the Development teams.

This role requires a keen attention to detail, strong understanding of business analysis best practices, SDLC-oriented documentation, and experience collaborating with diverse teams and stakeholders. In addition, the Business Analyst is expected to have a strong working knowledge of eCommerce best practices and leading trends, to actively contribute towards building a world-class, consumer grade eCommerce experience for Pearson.

Key Responsibilities:

  • Collaborate with key stakeholders and cross-functional team members across Marketing, Sales, Product, Engineering, Design, Customer Support, Legal, Content, Operations to gather and define business requirements for initiative-driven and core platform based eCommerce capabilities

  • Help align Product Managers, Experience Design, Engineering and other relevant stakeholders on shared expectations/specifications

  • Proactively contribute recommendations for requirements/feature enrichment based on eCommerce best practices in the industry and competitive landscape (outside-in) and robust understanding of the customer needs (inside-out)

  • Ability to comfortably work autonomously with little direction, or collaboratively

  • Serve as thought leader, developing forward-thinking solutions to mitigate customer pain points and improve efficiency and productivity on multiple levels

  • Perform, evaluate, and communicate thorough quality assurance at every stage of ongoing eCommerce platform enhancement. Participate in user acceptance testing

  • Effectively communicate relevant insights and plans to cross-functional team members and management

  • Author and update internal and external documentation, and formally initiate and deliver requirements and documentation

  • Provide leadership, training, coaching, and guidance to junior analysts

Must Have Attributes:

  • 3+ years of relevant experience as a Business Analyst, or similar role

  • BS degree in Computer Science, Information Technology, or related field

  • Experience with eCommerce concepts and best practices and proven ability to specify and drive implementation of best-in-class solutions. Specifically, prior experience/knowledge of Hybris and AEM is a strong plus

  • Strong problem solving, troubleshooting and analytical skills, with the ability to distill signal from noise

  • Excellent communicator with the ability to translate data into actionable insights

  • Highly proficient technical writing capabilities

  • Excellent planning, organizational, and time management skills

  • Experience leading and developing top-performing teams

  • Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences

  • Ability to prioritize and manage multiple tasks and initiatives simultaneously in a fast-paced, team-oriented and collaborative environment, in planned and unplanned setups

  • Strong experience with JIRA and Confluence is a must. Working knowledge of product planning tools like Aha! And A/B testing tools Is desirable, along with a good understanding of Agile scrum and SDLC methodologies

Personal Qualities:

  • Communication skills : You have excellent verbal communication skills and are able to collaborate with others on problem solving and requirements gathering sessions. You're happy to work with teams to educate and spread ideas. Your written skills allow you to communicate documentation and collaborate through agile management systems such as Jira, or Confluence

  • Time Management : You have excellent organizational skills with the ability to manage and balance multiple priorities in a fast-paced, complex business environment, coupled with the aptitude to set priorities, manage deadlines, and make bold data-driven decisions

  • Judgement and problem-solving skills : You are a proactive problem solver, naturally inquisitive and independent critical thinker with a creative mind set

  • Customer service orientation: You are a self-motivated individual with a strong customer service mindset and are adept working in a team-oriented, collaborative environment

**This position is fully remote within the United States, however preference is for Eastern time zone (Hoboken/NYC)

#LI-POST

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html 

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: TECHNOLOGY

Organization: Direct to Consumer

Schedule: FULL_TIME

Req ID: 4882

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