Pearson Project Manager in Nashville, Tennessee
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Customer Relationship Management:
Establish and maintain positive and productive relationships with internal resources and external customers.
Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.
Serve as primary point-of-contact to the customer and cross-functional teams for day-to-day execution.
Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction.
Serve as a backup for the Program Manager for customer requests and escalations.
Responsible for overall project management through the life cycle (initiate, plan, execute, control, close).
Utility to manage work across programs and in different areas of the value stream.
Create and manage project schedule and communicate schedule deadlines to internal and external groups.
Manage customer requirements and documentation required to effectively manage program deliverables as assigned.
Networks with all project stakeholders and resources (including customers, internal shared services groups, subcontractors, and vendors) to meet project goals.
Ensures adherence to the quality management plan for all project deliverables.
Identify changes to project scope or costs and work with the Program Manager to implement scope modification.
Identify and track project risks and work with project stakeholders on risk mitigation plans.
Identify and implement opportunities for process and quality improvements that promote cost reduction.
Execute the tasks as defined in the project plan and schedule in order to meet customer deliverables.
Prepare and present internal and external reports on program status, risks, and other program-related issues.
Lead Customer and Internal Meetings, including status meetings, planning meetings, and lessons learned meetings.
Capture project action items, assign owners and manage to closure.
Participate in and lead continuous improvement initiatives with delivery teams.
Assist/support programs beyond the primary assignment.
Support the Program Manager with project and program level new business initiatives including developing schedules for RFPs.
Support Program Manager with program invoicing and providing necessary documentation for invoicing.
Identify process improvement initiatives in order to reduce cost while maintaining quality.
Identify and implement process improvement initiatives in order to reduce cost while maintaining quality. And track and monitor cost savings.
Exhibit basic financial acumen (attend monthly financial meetings? assist with Client Services forecasting?)
Support Program Manager with financial reviews and documentation necessary to ensure that contract is maintained within budget and margin expectations.
Creates and manages SOWs and contracts in coordination with Program Manager.
The anticipated starting salary range for Colorado-based individuals expressing interest in this position is 55-75k. This position is eligible to participate in an annual incentive program. Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/
Bachelor’s Degree desired or commensurate experience.
2-3 years of experience in a Project Management role.
PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles.
Ability to make decisions based upon limited information.
High-level knowledge and exposure to end-to-end management.
Demonstrate ability to manage multiple, conflicting priorities, and work in a fast-paced, ever-changing environment.
Significant experience with customer service
High sense of urgency and attention to detail is required.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Job: PROJECT/PROGRAMME MANAGEMENT
Organization: Assessments School
Req ID: 2111207