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Pearson Project Manager in Nashville, Tennessee

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

We are seeking a Project Manager to add to our School Assessment Sales and Contract Management Team.

The Project Manager supports School Assessment in the successful delivery and fulfillment of assigned program(s). The Project Manager may be responsible either for multiple projects or for one larger project within a program, which often requires multiple resources and functional integration. The Project Manager is familiar with project or program objectives, as well as the role and function of each team member to effectively coordinate the activities of the Program Delivery Team. They spend significant time communicating with the customer and other stakeholders (vendors, cross-functional teams, subcontractors) involved in the delivery of assigned projects or programs in order to ensure customer satisfaction. The Project Manager will anticipate opportunities and issues proactively as well as manage scope using project management applications and tools.

Responsibilities:

Customer Relationship Management:

  • Establish and maintain positive and productive relationships with internal resources and external customers.

  • Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.

  • Serve as primary point of contact to the customer and cross-functional teams for day-to-day execution.

  • Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction.

Project Management:

  • Responsible for overall project management through the life cycle (initiate, plan, execute, control, close).

  • Create and manage project schedules and communicate schedule deadlines to internal and external groups.

  • Manage customer requirements and documentation required to effectively manage program deliverables as assigned.

  • Networks with all project stakeholders and resources (including customers, internal shared services groups, subcontractors, and vendors) to meet project goals.

  • Ensures adherence to quality management plan for all project deliverables.

  • Identify changes to project scope or costs and work with the Program Manager to implement scope modification.

  • Identify and track project risks and work with project stakeholders on risk mitigation plans.

  • Identify and implement opportunities for process and quality improvements that promote cost reduction.

  • Execute the tasks as defined in the project plan and schedule in order to meet customer deliverables.

  • Prepare and present internal and external reports on program status, risks, and other program-related issues.

  • Lead Customer and Internal Meetings, including status meetings, planning meetings, and lessons learned meetings.

  • Capture project action items, assign owners and manage to closure.

Business Development:

  • Support the Program Manager with project and program level new business initiatives including developing schedules for RFPs.

Financial Management:

  • Support Program Manager with program invoicing and providing necessary documentation for invoicing.

  • Identify process improvement initiatives to reduce cost while maintaining quality.

Qualifications

Qualifications:

  • Bachelor’s Degree desired or commensurate experience.

  • 2-3 years of experience in a Project Management role in the Assessment Industry.

  • PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles.

  • Ability to make decisions based upon limited information.

  • Demonstrate ability to manage multiple, conflicting priorities, and work in a fast-paced, ever-changing environment.

  • Significant experience with customer service

  • High sense of urgency and attention to detail required.

  • Effective verbal/written communication skills, strong listening, negotiation, and facilitation skills, and the ability to develop and deliver presentations.

  • Knowledge of Microsoft Office applications, including Word, Outlook, Excel, MS Project, Visio, and PowerPoint.

  • Some travel required (Due to COVID we are currently not traveling).

  • Bilingual (Spanish and English) a plus.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: 

http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Assessments School

Schedule: FULL_TIME

Req ID: 2109109

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