Pearson Project Manager in Nashville, Tennessee
The Project Manager supports School Assessment in the successful delivery and fulfillment of assigned program(s). In this role you will need to be self-motivated, diligent, and able to meet business and project demands within a dynamic and fast paced environment. You may be responsible either for multiple projects or for one larger project within a program, which often requires multiple resources and functional integration. You should be familiar with project or program objectives, as well as the role and function of each team member to effectively coordinate the activities of the Program Delivery Team. You will spend significant time communicating with the customer and other stakeholders (vendors, cross-functional teams, subcontractors) involved in the delivery of assigned projects or programs in order to ensure customer satisfaction. A successful Project Manager will anticipate opportunities and issues proactively as well as manage scope using project management applications and tools. Finally, you should enjoy working with a diverse team of dedicated and passionate professionals.
Duties and Responsibilities:
Customer Relationship Management
Establish and maintain positive and productive relationships with internal resources and external customers.
Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.
Serve as a point-of-contact to the customer and cross-functional teams for day-to-day execution.
Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction.
Project responsibility through the life cycle (initiate, plan, execute, control, close).
Maintain the project management plan, customer requirements, project schedule, and other documentation required to effectively manage program deliverables as assigned.
Networks with all project stakeholders and resources (including customers, internal shared services groups, subcontractors and vendors) to meet project goals.
Ensures adherence to quality standards and reviews project deliverables.
Supports implementation of SOWs and contracts.
Manages changes to the project scope, project schedule, and project costs.
Implement approved actions to mitigate project risk events.
Identify opportunities for process and quality improvements that promote cost reduction and implement initiatives, and monitor the effectiveness of changes made.
Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances (scope and costs), perform any required corrective actions, and communicate results to all stakeholders.
Assist in change control process including tracking, writing scope documents, and gathering estimates and pricing. Thoroughly evaluate any proposed scope change by involving entire project team; establish and maintain documentation to control scope.
Identify and track risks, including implementing the approved actions and workarounds required to mitigate project risk events in order to minimize the probability of realization.
Execute the tasks as defined in the project plan and schedule in order to meet customer deliverables.
Prepare and present internal and external reports on program status, risks, and other program-related issues.
Perform other duties as assigned.
- Support the Program Manager with project and program level new business initiatives including managing and writing statements of work and change requests as needed.
Support Program Manager with financial reviews and documentation necessary to ensure that contract is maintained within budget and margin expectations.
Identify process improvement initiatives in order to reduce cost while maintaining quality.
Bachelor’s Degree desired or commensurate experience.
2-3 years of experience in a Project Management role.
PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles.
Flexibility in the workplace.
Ability to make decisions based upon limited information.
Demonstrate ability to manage multiple, conflicting priorities, and work in a fast-paced, ever-changing environment.
Significant experience with customer service and project management.
Understand team dynamics and foster a positive team environment.
High sense of urgency and attention to detail required.
Effective verbal/written communication skills, strong listening, negotiation, and facilitation skills, and the ability to develop and deliver presentations.
Knowledge of Microsoft Office applications, including Word, Outlook, Excel, MS Project, Visio, and PowerPoint.
Some travel required.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Job: PROJECT/PROGRAMME MANAGEMENT
Organization: Assessment & Qualifications
Req ID: 3854