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Pearson Director, Customer Insights in Montpelier, Vermont

Director, Customer Insights - ( 2106218 )


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world. We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollments. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.

  • Leadership of Consumer Insights functions across Pearson Online & Blended Learning.

  • Responsible for talent development and management across OBL Customer Insights.

  • Lead partner to OBL executive team for all Consumer Insights initiatives.

  • Creation of conceptual platforms enabling the teams to unravel opportunities to disrupt mature and emerging categories through relevant insights. The application of these platforms should be long and medium term based.

  • Synthesizing trends coming from multiple sources and identifying which ones should we focus on. This is a new and critical milestone at this point in time when we need to inspire the organization and move them towards focusing on bigger bets early on to make sure we are first in market.

  • Recommend, create and execute learning plans for the different business needs in a collaborative manner. This includes identifying research partners in the industry that fulfill the needs of non-standard research methodologies.

  • Enable the training and education of all business teams regarding Consumer and Market Insights, both through formal/forum training as well as on-the-spot coaching.

  • While reporting to the VP, Customer Insights & Analytics, Director is expected to display independence on the day-to-day, alignment of key stakeholders for each project and accountability for budget management choices.

  • Proven experience in applying Market Research methodologies for Innovation. Even if the individual has strong research experience, we prioritize business knowledge over technical capabilities.

  • Strong business acumen that would enable turning insights into actionable recommendations. The individual must have previous brand building experience.

  • Strong ability to turn insights into action through knowledge generation and activation (not just data collection)

  • Proven analytical capabilities beyond problem solving.

  • Top class collaboration to work with diverse personalities and backgrounds.

  • Ability to connect the dots and identify trends, present them in an engaging way and drive action from the working teams.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.


  • Expertise in survey research, project design, analysis and results presentation

  • Expertise in persuasively presenting research results to executive teams

  • Expertise in focus group moderation, with professional certification

  • Strategic and forward thinking

  • Skilled in managing and coordinating diverse teams in multiple markets

  • Skilled in presenting data visually to provide a clear story

  • Expertise in secondary research and innovative research techniques

  • Skilled in leading and developing team to provide professional research and results

  • Skilled in managing secondary research and vendor relationships

  • Proficiency in statistical analysis (Conjoint, probability, regression)

  • Proficiency in unstructured data analysis

  • Proficiency in data analysis and visualization tools, such as Tableau, Clarabridge, Simmons, Euromonitor, SPSS, SAS, JMP

The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $150K-170K. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be seen at:

Primary Location : US-RE-Remote

Other Locations : US-MD-Columbia

Work Locations :



Job : Marketing

Organization : North America Connections

Employee Status : Regular Employee

Job Type : Standard

Job Level : Director

Shift : Day Job

Travel : No

Job Posting : Jun 3, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2106218