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Pearson Senior Accommodations Administrator in Minneapolis, Minnesota

Working with the leaders of the Accommodations Accessibility and Disability team, the Senior Customer Service Administrator provides support to clients and candidates within the accommodations request workflow. Incumbent will conduct assessments on files to determine completeness. Administrator will process accommodation requests and make decisions and recommendations depending on information provided, as their experience and education permit. Regarding more complex cases, Administrator will be asked to make an initial assessment and forward to senior leaders on the Accommodations Accessibility and Disability team.

The Accommodations Administrator will also be responsible for projects that may include candidate, client, test channel, and internal stakeholder interaction.

Qualifications

  • Bachelor’s Degree in a related field, such as Vocational Rehabilitation, Psychology, Special Education, or Social Work preferred

  • 2+ years providing operational or project management activities in a corporate, education, rehabilitation, or mental health services environment

  • 2+ years of customer service or student services experience

Skills, Knowledge and Abilities:

  • Project Management or Case Management experience

  • Excellent interpersonal, verbal & written communication skills

  • Strong time management, organizational, and planning skills

  • Ability to exercise discretion in handling confidential material

  • Ability to communicate professionally with a diverse population using tact and empathy

  • Strong attention to detail

  • Ability and willingness to learn new skills quickly

  • Ability and willingness to adapt to the changes of a growing department

  • Strong technical writing skills

  • Proficiency in MS Office Suite, virtual meeting applications, and database applications

Job: CUSTOMER SERVICE

Organization: Assessments VUE

Schedule: FULL_TIME

Req ID: 1364

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