We are looking for your talent! At Pearson, our purpose is simple: to add life to a lifetime of learning. That’s why our c.20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data.

The Network Operations Engineer is responsible for overseeing incident response, outage mitigation, oversight of automation tasks, and supporting network operational health improvements. We are looking for candidates with a passion to influence others while collaborating with cross functional teams in managing overall network availability for everyone at Pearson.

Position Title : Network Operations Engineer

Schedule: 08:00 a 17:00 Central Time, Monday to Friday (some on-call support required)

Work Location : Antonio Dovali Jaime No 70, Col. Zedec Santa Fe, Ciudad de México (Working from home and might be required to go in the office at least once a week)

Primary Responsibilities

• Support infrastructure including switches, routers, wireless, optical connections and firewalls deployed in our campus networks

• Monitor the performance and status of the network and security appliances

• Interface with vendor support for release, maintenance, incidents

• Interface to Service Operations & Control for compliance and execution of global processes

• Establish and maintain standards by supplying functional documentation, including diagramming, for cross training and support purposes as directed

• Apply security updates

• Manage and report on uptime, availability, MTTR, major and minor incidents and root causes

What do you need to bring to the role?

• Good working knowledge of operations best practices and processes - incident, change, problem, release

• Previous engagements with large program teams, service transition and acceptance

• Experience of working in a globally distributed organization

Required Skills & Experience

• 2 years experience managing and troubleshooting network and security appliances (i.e. Cisco IOS, Meraki, Fortinet, Cisco ASA) in a global, enterprise environment

• 2 years experience with monitoring tools (i.e. SolarWinds, Paessler PRTG, WhatsUp Gold, etc.)

Competencies

• Fluent in English

• Professional written and verbal communication skills

• Strong interpersonal skills, able to effectively engage at all levels of the company. Cultivate strong relationships and collaborative partnerships across teams.

• Positive attitude and passion for good customer service and user experience

• Ability to collaborate across globally dispersed teams

• Excellent analytical and problem-solving skills

• Excellent time management and organizational skills

Educational & Professional Qualifications

• Bachelor’s degree or equivalent in Computer Science, Engineering or other relevant field or have equivalent proven industry experience.

• CCNA certification required

Job: TECHNOLOGY

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Req ID: 4980