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Pearson Test Centre Manager - Melbourne in Melbourne, Australia

Test Centre Manager - Melbourne

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Manager to join our team based in Melbourne.

Working Arrangements

  • Full time, permanent position, 37.5 hours per week

  • The Test Centre can open Monday - Sunday, 7:00am - 11:00pm, and y ou will be required to work a variety of days and shifts, primarily Monday - Friday, 7am - 3pm.

  • A flexible approach to working is essential for this position as opening hours can vary according to the volume of tests booked

Role

The appointed individual will be responsible for the efficient delivery of tests to candidates. This is achieved by following procedures and guidelines provided by the company, whilst ensuring the highest standards of customer service are maintained at all times. The individual will also be responsible for the continual enhancement of the brand image.

Key Responsibilities

  • Able to work independently as well as part of a team

  • Line manager for all test centre staff regarding employee relations, training & development, absence and performance management. Carry out 1-2-1 meetings, Performance Reviews and Development Reviews. Conduct interviews and recruit new staff as required.

  • Oversee overall day-to-day operation of the centre, co-ordinate activities and instructions from Regional Managers and other Test Centre Management, and undertake reasonable additional duties to ensure the smooth running of the test centre.

  • Maintain and update local site administration and documentation.

  • Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.

  • Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur.

  • Create draft site staffing schedules, and collect test centre time keeping records, for communication to the Regional Manager.

  • Create and send other reports and information as requested by the Regional Manager.

  • Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc, and escalate issues to the Regional Manager as appropriate.

  • Verify correct staffing levels are maintained according to plan, and notify the Regional Manager of any and all staffing issues.

  • Monitor supplies inventory, and order inventory when applicable within budget guidelines.

  • Provide a high level of customer service at all times.

  • Ensure candidates’ needs are met with understanding and respect.

  • Ensure equipment is operational and test stations are in working order to deliver testing.

  • Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures.

  • Explain the test process to candidates and deal with other queries as required.

  • Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.

  • Print and provide post-test score reports to candidates as required.

  • Periodic download and review of examinations and test centre schedules.

  • Review test schedule and ensure the preparation for candidates (including those with special needs) is made.

  • Perform daily test centre opening and closing procedures.

  • Liaise with Pearson VUE technical support staff to investigate and resolve technical issues.

  • Undertake all accreditations and skills checks as required by the business.Help to ensure a clean, professional, quiet testing atmosphere in the centre.

  • Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations.

  • You will be based in one of the Pearson VUE test centres but some local travel to other PPC’s or temporary locations may be required.

Qualifications

  • Experience in a customer facing role and exceptional customer service skills

  • Experience of co-ordinating and administering activities of a team

  • Strong administration, reporting, attention to detail and organisational skills are required

  • Able to function as a representative and professional contact point for internal and external stakeholders

  • Strong communication skills both written and verbal, in both technical and functional areas

  • Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure

  • Undertake all accreditations and skills checks as required by the business.

  • PC literate, comfort with the use of a full range of Microsoft Office and Windows applications

  • Experience in a testing environment is desirable but not essential

Primary Location: AU-VIC-Melbourne

Work Locations: AU-Melbourne-300 Latrobe VUE 300 Latrobe Street Part 14th floor Melbourne 3000

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Oct 9, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1913327

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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