Pearson Test Administrator - Melbourne in Melbourne, Australia

Test Administrator - Melbourne

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Administrator to join our team based in Melbourne.

Qualifications

The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.

Key Activities

  • Provide a high level of customer service in the test centre at all times

  • Ensure candidate needs are met with understanding and respect

  • Ensure equipment is operational and test stations are free of extraneous materials

  • Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)

  • Periodic download and review of examinations and test centre schedules

  • Review test schedule and prepare for candidate(s), including those that may have special needs

  • Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures

  • As required, explain the test process to candidates and deal with other queries

  • Understand testing needs and procedures for each client

  • Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard

  • Comply with all incident reporting and escalation procedures

  • If applicable, print and provide post-test score reports to candidates

  • Communicate / work with Pearson VUE technical support staff to investigate and fix technical issues

  • Maintain own competencies in all of the systems and procedures and request training as necessary

  • Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security

  • Undertake all accreditations and skills checks as required by the business

  • Ensure all hours are recorded and authorised within Company guidelines

  • Comply with business needs on a day to day basis

  • Perform other administrative tasks as required

  • Perform daily test centre opening and closing procedures

  • Help to ensure a clean, professional, quiet testing atmosphere in the centre

Essential Experience & Qualifications

  • Experience in a customer facing role

  • Strong communication skills both written and verbal, in both technical and functional areas

  • Able to work independently as well as part of a team

  • Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure

  • Strong attention to detail and organisational skills are required

  • Must pass Pearson VUE certification for a Testing Administrator annually to ensure that skills are kept current and problem areas identified

  • PC literate, comfort with the use of a full range of Microsoft Office and Windows applications

Working Arrangements

  • Initially a 9 month casual role

  • Working hours are not fixed and will vary from Monday to Sunday, between the hours of 7:00am and 11:30pm

  • You will be required to work a variety of days and specific shifts cannot be specified before your rota is released

  • A flexible approach to working is essential for this position as opening hours can vary according to business need

  • Hourly Rate - $29.10 per hour

Primary Location: AU-VIC-Melbourne

Work Locations: AU-Melbourne-300 Latrobe VUE 300 Latrobe Street Part 14th floor Melbourne 3000

Job: Testing Center

Organization: Assessments VUE

Employee Status: Casual/Seasonal

Job Type: Standard

Shift: Day Job

Job Posting: Jan 25, 2019

Job Unposting: Ongoing

Schedule: Part-time Temporary

Req ID: 1900968

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.