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Pearson Team Leader - Student Recruitment in Melbourne, Australia

Team Leader - Student Recruitment


Learning isn’t a destination, starting and stopping at the classroom door. It is a never-ending journey of discovery, challenge, inspiration and wonder. As the world’s leading learning company, we’re helping learners of all ages and stages across Australia reach their education goals, and find their way to a robust and fulfilling life.

We’re doing this by providing a comprehensive blend of digital learning formats, printed texts, educator training resources, assessments, services and online assets.

Based in stunning, heritage-listed offices in Melbourne's Docklands, you have everything at your door step, not to mention the easy 2 minute walk from Southern Cross Station.

We are looking for a Team Leaderto provide operational leadership and to manage the daily performance and productivity of a team of Enrolment Advisors within a growing outbound call centre.

Key Responsibilities will include:

  • Provide operational leadership, coaching and daily performance management of an inbound/ outbound student enrolment call centre.

  • Achieve team annual and teaching period enrolment targets while maintaining a commitment to the ideal student experience

  • Conduct performance analysis consistently to understand trends, issues, opportunities and adjust operational effectiveness plan accordingly.

  • Working with internal and external training resources to build and enhance current sales, support and engagement methods

  • Have effective, proactive and professional communication with the University partners at all times


  • Experience in a leadership role within a successful outbound sales call-centre environment

  • A strong sales focus with experience in lead generation, sales processes and general selling principles

  • Extensive experience in a service delivery role

  • Experience recruiting, on-boarding and training large volumes of new team members

  • Knowledge of, or experience in, developing customer/student-centric improvements

  • Proficiency with office tools including Microsoft and Google applications

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.

At Pearson, we value the employee journey and pride ourselves in building an inclusive and diverse culture.


Primary Location: AU-VIC-Melbourne

Work Locations: AU-Melbourne-707 Collins 707 Collins Street Goods Shed South Melbourne 3008

Job: Learning Delivery

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 7, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1904427

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.