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Pearson Supervisor, Global Channel Capacity in Melbourne, Australia

Our purpose: at Pearson is to help everyone achieve their potential through learning. At the heart of this is a commitment to sustainable practices and meaningful, measurable outcomes.

Diversity: At Pearson we value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do, while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.  We foster a work environment where we reflect our customers and learners, and where our people can be themselves.

Our company: We are the world’s leading learning company. Our ability to help people learn is built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees around the world in 70 countries in which we operate are dedicated to doing just that: creating the digital-first, accessible and sustainable learning resources that prepare tens of millions of people each year for a lifetime of learning.

Our team: Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Pearson VUE ( is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

The role: Working closely with the test delivery team, program and account management, and global staff, the Supervisor, Global Channel Capacity is responsible for strategic event scheduling and management tasks as well as day-to-day oversight of event and on-demand scheduling activities.

The Supervisor, Global Channel Capacity is also responsible for overseeing the creation and implementation of scheduling strategies, with the team entering, then posting operational schedule(s) in the testing system(s) accurately and providing training, documentation, and auditing support for assigned test centers. Additionally, the Supervisor, Global Channel Capacity will ensure that contractual obligations are achieved by monitoring testing schedules, hours of site availability and candidate volumes and to post notices to the business pertaining to scheduling changes that impact the delivery capabilities of the channel.

What you will do:

  • Lead a team of capacity analysts, providing them with capacity management mentoring, training, direction and support for the company-owned sites ensuring that the team are forecasting and producing other work product on correct horizons and to meet KPI compliance and client expectations.

  • Perform analysis and coordinate with program management and business development to determine event solutions for all event-based clients as well as to resolve any client escalations for on-demand or event-based clients.

  • Provide support of non-departmental projects by providing expertise, reporting, analysis, documentation and strategic planning where and when needed.

  • Proactively manage customer expectations and requirements ensuring the capacity and analysis needs are met to agreed timescales and standards of accuracy.

  • Monitor and report on site utilization, ensuring monthly and annual goals, as set by the business, are met.

To be successful in this role you will have:

  • Experience in data analysis and documentation/data reporting, specifically manipulating large amounts of information in Excel to extra data results and being able to execute existing queries as well as edit and write new queries in SQL.

  • Thorough knowledge and demonstrable understanding of the end-to-end capacity management and planning process with experience in assessments, test centre, education, airline, hotel, or similar industries with a capacity focus.

  • Strong attention to detail and organization skills, as well as an ability to manage multiple projects simultaneously

  • Ability to solve complex problems using strong analytical and decision-making skills, then using excellent verbal and written communication skills to explain the problem to the business.

  • Experience in supervising or leading a team and ability to operate within a team concept effectively, and fostering a unified team spirit.

Want to work flexibly from home to suit your lifestyle? Pearson is committed to supporting a diverse and adaptable workforce through hybrid work practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly. Join our team and work remotely while still being engaged and part of a dynamic and supportive team. When you are not home, you’ll be based in stunning, heritage-listed offices in Melbourne's Docklands, you have everything at your door step, not to mention the easy 2 minute walk from Southern Cross Station.

To learn more about Pearson’s commitment to a diverse and inclusive workforce please click here The Power of Difference at 

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.


Organization: Workforce Skills

Schedule: FULL_TIME

Req ID: 1579