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Job Information

Pearson Student Success Information Advisors in Melbourne, Australia

Our purpose : At Pearson we ‘add life to a lifetime of learning’ so everyone can realise the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact.

Our company: Pearson was founded in 1844 and has been built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees are dedicated to creating the high-quality, digital-first, accessible and sustainable resources for lifelong learning.

Diversity: At Pearson we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced as strengths and opportunities are equal and accessible.

Flexible working: Pearson is committed to hybrid working practices. When you are not working from home, you’ll be based in one of Pearsons' offices

Our team: Pearson Online Learning Services Australia (POLS) partners with leading Australian Universities and assists them to acquire and retain students for online programs.

The Role: The Student Success Information team provide high-quality support to students from initial enrolment and throughout their study journey, as they progress towards successful completion of their chosen program.

Focusing on the seamless transition for students starting from new student onboarding, Student Success Information Advisor provides in depth information to students about their program and the online learning experience, act as a core contact point for all inbound enquiries as well as quality and timely actioning of administrative processes. With Retention and on-time graduation objectives, Student Success Information Advisor works closely with the Student Success Progression team to ensure students are making informed decision about their studies.

To be successful in this role, you'll ideally have:

  • Experience in high volume customer service/customer resolution/student services following customer/student centric processes and support levels

  • Experience building relationships with customers/students and internal stakeholders, through excellent communication skills and proficiency with Microsoft Office and IT systems

  • Effective team player who is keen to drive their own success and the success of the students

  • Ability to communicate and collaborate with people from a diverse range of cultural, educational, and professional backgrounds

  • Higher Education experience and/or knowledge of the Australian education sector

  • Excellent presentation skills and/or experience delivering to large audiences in an online environment e.g. webinars

  • Experience working in corporate or call centre environment

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online. _  _

Our Purpose | Add Life to a Lifetime of Learning


Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at


Organization: Virtual Learning

Schedule: FULL_TIME

Req ID: 1600