Pearson Student Success Advisor in Melbourne, Australia
Our purpose at Pearson is to help everyone achieve their potential through learning. At the heart of this is a commitment to sustainable practices and meaningful, measurable outcomes.
Our company: We are the world’s leading learning company. Our ability to help people learn is built on our ability to grow with and adapt to a constantly evolving market. Our 20,000 employees around the world in 70 countries in which we operate are dedicated to doing just that: creating the digital-first, accessible and sustainable learning resources that prepare tens of millions of people each year for a lifetime of learning.
Our team : We’re the only global company where you can unleash your talent while helping millions of people make progress in their lives through learning. You can live our values of being brave, imaginative, decent, and accountable. You can help us build a more inclusive learning culture where everyone—regardless of what they look like, where they come from, or what they believe—has the capability to unlock new skills and claim new opportunities
Want to work flexibly from home to suit your lifestyle?
Pearson is committed to supporting a diverse and adaptable workforce through hybrid work practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.
Join our team and work remotely while still being engaged and part of a dynamic and supportive team. When you are not home, you’ll be based in the stunning, heritage-listed offices in Melbourne's Docklands, you have everything at your door step, not to mention the easy 2 minute walk from Southern Cross Station.
The role: Our department, Pearson Online Learning Services, partners with leading Australian Universities and assists them to acquire and retain students for online programs that deliver scale and accessibility through a flexible and highly desirable student experience. We have an opportunity for engaging a customer focused professional to join the team in a, 12 month fixed term contract, Student Success Advisor role. You will play a key role in the students learning experience and join a team of results-driven professionals in achieving ongoing enrolment targets for courses on behalf of our University Partners.
You will apply your proven customer service and coaching skills to identify the needs, interests and motivations of students to provide dedicated guidance and support as they begin their qualification; co-ordinate student progression during course programme and assist with application/enrolment process for ongoing further study by managing the students experience from enrolment through to graduation.
Solid sales experience in an outbound call centre environment
General knowledge of Higher Education and/or university admissions environment (preferable)
Exemplary written and verbal communication skills
Demonstrated ability to contribute as a member of a high performing team
Excellent communication skills with emphasis on listening, influencing and the ability to value add
Customer focused with strong interpersonal and relationship building skills
Strong multi-tasking & problem solving skills
At Pearson we value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do, while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential. We foster a work environment where we reflect our customers and learners, and where our people can be themselves.
To learn more about Pearson’s commitment to a diverse and inclusive workforce please click here The Power of Difference at https://www.pearson.com/careers/diversity-and-inclusion.html
If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.
Job: LEARNING DELIVERY
Req ID: 349