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Pearson Student Success Advisor in Melbourne, Australia

Student Success Advisor


Learning isn't a destination, starting and stopping at the classroom door. It is a never-ending journey of discovery, challenge, inspiration and wonder.

As the world's leading learning company, we're helping learners of all ages and stages across Australia reach their education goals, and find their way to a robust and fulfilling life.

We're doing this by providing a comprehensive blend of digital learning formats, printed texts, educator training resources, assessments, services and online assets.

Based in stunning, heritage-listed offices in Melbourne's Docklands, you have everything at your door step, not to mention the easy 2 minute walk from Southern Cross Station.

Our University Partnerships Department partners with leading Australian Universities and assists them to acquire and retain students for online programs that deliver scale and accessibility through a flexible and highly desirable student experience.

We have an opportunity for an engaging and customer focused professional to join the team in a Student Success Advisor role. You will play a key role in the students learning experience and join a team of results-driven professionals in achieving ongoing enrolment targets for courses on behalf of our University Partners.

You will apply your proven customer service and coaching skills to identify the needs, interests and motivations of students to provide dedicated guidance and support as they begin their qualification; Co-ordinate student progression during course programme and assist with application/enrolment process for ongoing further study by managing the students experience from enrolment through to graduation.


  • Solid sales experience in an outbound call centre environment

  • General knowledge of Higher Education and/or university admissions environment (preferable)

  • Exemplary written and verbal communication skills

  • Demonstrated ability to contribute as a member of a high performing team

  • Excellent communication skills with emphasis on listening, influencing and the ability to value add

  • Customer focused with strong interpersonal and relationship building skills

  • Strong multi-tasking & problem solving skills

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click 'Apply Now' to create your application online.

At Pearson, we value the employee journey and pride ourselves in building an inclusive and diverse culture.

Primary Location: AU-VIC-Melbourne

Work Locations: AU-Melbourne-707 Collins 707 Collins Street Goods Shed South Melbourne 3008

Job: Learning Delivery

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Feb 24, 2020

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2000570

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.