Pearson Exam Delivery Manager in Melbourne, Australia

Exam Delivery Manager


Pearson VUE ( is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Exam Delivery Manager to join our team based in Melbourne.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

We believe in equal opportunity and employ people solely on the basis of their skills and abilities.

The appointed individual will report to theDirector, Test Administration Solutionsand will help establish and maintain testing venues throughout the world with a focus on the ANZ and ASEAN Regions. The Exam Delivery Manager will research, identify and negotiate with multiple vendors from various fields to ensure adequate test delivery venue coverage and capacity.

It involves understanding client requirements, setting-up timelines and implementation plans, negotiating priorities and contributions from other teams within Pearson organisations and external 3rdparty suppliers, meeting company and client quality standards, and communicating and reporting both internally and externally.

To serve the growing needs of Pearson’s exam delivery business, the Exam Delivery Manager is responsible for supporting exam delivery through the implementation and on-going management of exam delivery solutions.

It is the responsibility of the Exam Delivery Manager to ensure that client program requirements are planned for and appropriately implemented in all associated testing venues. This role is also responsible for maintaining quality and security requirements and striving for process improvements and increased efficiencies. The Exam Delivery Manager will frequently engage stakeholders and provide necessary updates and reports on program matters.

Key Responsibilities

  • Responsible for securing and maintaining exam delivery venues that will provide the required level of secure capacity and geographic coverage per regional and global expectations

  • Work closely with Pearson’s Quality, Capacity and Sales Teams, to provide the necessary support to test centres

  • Develop and utilize proactive monitoring processes to meet program expectations and global standards

  • Support the business by ensuring that client satisfaction levels are achieved to a high standard and issues are recognised, documented and resolved

  • Liaising with the wider Pearson team, and agencies where appropriate, to help deliver successful testing events, when needed

  • Supporting other initiatives as provided by the Director, Test Administration Solutions where appropriate

  • Develop strong relationships with Pearson colleagues to maximise effectiveness of exam delivery solutions

  • Responsible for coordinating channel activity and exam delivery to ensure capacity demands are met; this may include contributing to the strategy for new channel expansion

  • Ensure client satisfaction levels are achieved to a high standard and issues are recognised, documented and resolved

  • Provide input to channel strategy for long term success of exam delivery

  • Ensure adequate capacity and coverage is provided to meet forecasts

  • Facilitate the establishment of testing venues to meet the requisite footprint for exam delivery

  • Launch and provide ongoing management of new channel solutions

  • Take part in the preparation of exam coordination and delivery reports

  • Arrange and plan visits to select sites, as needed

  • Work with stakeholders, trainers and document writers to ensure the provision of appropriate process, training and operational reports and documentation

  • Participate in Channel Sales calls, as needed, to facilitate the on-boarding of new 3rd party test centres

  • Raise awareness of localised testing challenges


Essential Experience and Qualifications

  • Enthusiastic, energetic team player who has the ability to work on their own, whilst possessing the ability to seek assistance and/or escalate concerns when required

  • Degree educated

  • Ability to work positively within a wider team

  • Ability to manage multiple projects and meet deadlines

  • Ability to exceed customer expectations

  • Comfortable presenting to senior-level stakeholders

  • Ability to adapt to new business practices and respond positively

  • Excellent English, both written and verbal

  • Fully familiar with the Microsoft Office suite and associated packages

  • Full valid and non-restrictive passport

  • International work experience and cultural awareness preferred

  • Experience of coordinating a range of event types

  • Previous experience in educational services or testing businesses preferred

  • Ability to physically support manual handling of equipment

Competitive salary package and excellent benefits available


Primary Location: AU-VIC-Melbourne

Work Locations: AU-Victoria-Melbourne-Goods Shed South 707 Collins Street Goods Shed South Melbourne 3008

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jul 5, 2018

Job Unposting: Jul 26, 2018

Schedule: Full-time Regular

Req ID: 1809138

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled