About the role: We are currently looking for warm and engaging individuals to join our team.

As an Enrolment advisor you will work with warm leads in an outbound phone-based role. By building relationships with these students, you will help identify their learning needs and give them the best shot at achieving their dream of being accepted into a course. You will be responsible for supporting our prospective students through their course application and enrolment process.

Skills & Experience :

• Responsible for growing new student enrolments with our University Partners

• Qualify and offer solutions based on prospects individual needs and goals

• Advise the prospective student through the application and admissions process with the objective of determining if the program is a fit for their goals

• Building relationships with prospective students from the initial enquiry stage right through to becoming an enrolled student

• Ensure lead management KPIs (key performance indicators) are achieved, and CRM is up to date

What you will ideally have:

• Excellent customer service with a natural ability to relate to a broad range of prospective learners from all ages of a variety backgrounds.

• Prior experience in similar positions such as call centre, retail, customer service, sales, or recruitment.

• Confident verbal and written communication skills with a high attention to detail and quality

• Monday to Thursday - the ability to work rostered 8 hour shifts between the hours of 9 am to 9pm (mid to late shifts are generally once a week). Fridays are 9am – 5pm

Benefits

Join a fun, supportive and collaborative team, where ideas are shared, and success is celebrated! Ongoing career development & training is provided.Link

• Competitive salary with a lucrative & achievable uncapped commission scheme (plus a bonus leave day, to invest in your learning as well as volunteer day to give back to the community)

• Melbourne hybrid working

• Interstate candidates 100% remote

Our team:  Pearson Online Learning Services Australia (POLS) partners with leading Australian Universities and assists them to acquire and retain students for online programs. POLS website link

Our purpose: At Pearson we ‘add life to a lifetime of learning’ so everyone can realise the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. Pearson Purpose video link

Our company:  Pearson was founded in 1844 and has been built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees are dedicated to creating the high-quality, digital-first, accessible and sustainable resources for lifelong learning.

Flexible working:  Pearson is committed to hybrid working practices.

Diversity:  At Pearson we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced as strengths and opportunities are equal and accessible.

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: LEARNING DELIVERY

Organization: Virtual Learning

Schedule: FULL_TIME

Req ID: 10050