Pearson Digital Success Specialist in Melbourne, Australia
Digital Success Specialist
It’s no secret that a good education has the power to change lives. The challenge lies in the pace with which Australia’s educational landscape is transforming. It’s no longer just about providing access, but also ensuring progress.
As the world’s leading learning company, we’re meeting this challenge with Australia’s most comprehensive blend of digital learning formats, printed texts, educator training resources, assessments, services and online assets.
Pearson Schools division takes great pride in producing first-class learning resources for our customers and, as we continue our digital innovation, we need to ensure that our customers receive the support they need, when they need it. Reporting directly to the Digital Product Manager, this role will play an integral part in supporting and guiding our customers post purchase through initial set up, encouraging engagement and usage and onto successful retention.
Key Responsibilities :
Build trusted relationships with allocated customers
Early identification and remediation of issues with digital services
Subject matter expert for customers around support for our digital platforms
Reporting and analysis of customer engagement and retention
Solid commercial experience providing support for a digital platform
Experience of working within a customer services environment will be highly regarded
Target orientated – able to meet engagement, retention and renewal targets
If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.
At Pearson, we value the employee journey and pride ourselves in building an inclusive and diverse culture.
Primary Location: AU-VIC-Melbourne
Work Locations: AU-Victoria-Melbourne-Goods Shed South 707 Collins Street Goods Shed South Melbourne 3008
Job: Product Management
Employee Status: Fixed Term
Job Type: Standard
Shift: Day Job
Job Posting: Jul 25, 2018
Job Unposting: Ongoing
Schedule: Full-time Temporary
Req ID: 1810720
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled