Pearson Jobs

Job Information

Pearson Digital Success Specialist in Melbourne, Australia

Digital Success Specialist


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible.

Pearson Australia is looking for Digital Success Specialists (Fixed Term Contract Until April 2021) to provide Schools customers a first class customer journey through our digital services, supporting and guiding them from purchase, through initial set up, encouraging engagement and usage and onto successful retention. They will build and maintain strong relationships with customers, and will serve as an escalation point. The Digital Success Specialist will be required to maintain strong working relationships with other customer facing personnel in the Sales and Customer Services teams.

You will be responsible for resolving customer support issues for our key customers and provide proactive support to customers that are using or purchasing Pearson digital products.

To be successful in this role, you will have experience in customer service or support roles, with the ability to provide an exceptional customer experience.


  • Be part of an organisation that is passionate about solutions, not just products

  • Work in an environment where ideas are shared, and success is celebrated

  • Be part of a team that is not afraid of a challenge, and learns from mistakes

  • Share our values – brave, imaginative, accountable and decent* Working knowledge of all Microsoft Office


  • Working knowledge of all Microsoft Office

  • Experience working in a customer service or technical support role

  • Excellent written and verbal communication skills

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click 'Apply Now' to create your application online.

At Pearson, we value the employee journey and pride ourselves in building an inclusive and diverse culture.

Primary Location: AU-VIC-Melbourne

Work Locations: AU-Melbourne-707 Collins 707 Collins Street Goods Shed South Melbourne 3008

Job: Customer Service

Organization: Core

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Nov 16, 2020

Job Unposting: Nov 30, 2020

Schedule: Full-time Temporary

Req ID: 2010616

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.