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Pearson Customer Service - Student Experience [Expression of Interest] in Melbourne, Australia

Customer Service - Student Experience [Expression of Interest]


Are you a graduate with work experience in customer service/ retail or call centre environments? Would you like to use your learning experience to positively influence the journey of students from enrolment through to graduation?

If so we have various upcoming exciting opportunities that will help you build on your existing skills.

Pearson is the world's leading learning company, we're helping learners of all ages and stages across Australia reach their education goals and find their way to a robust and fulfilling life.

Our University Partnerships team collaborates with some of Australia’s top universities to design, create and manage online courses. This is your opportunity to shape quality student experiences and help learners achieve their desired career outcomes.

As a graduate, you have personal experience and understand the exciting journey of learning through; enrolling, studying and graduating at University. This will give you a natural ability to relate to prospective and current students as well as understand what we as a business do.

As we will have multiple opportunities available in the near future we are looking to engage with candidates with the following skills and experience:

  • Ability to use consultative sales techniques to successfully qualify and offer solutions based on students’ needs and goals.

  • Passionate about building relationships with prospective students from the initial enquiry stage through to becoming an enrolled student.

  • Possess customer service and coaching skills to identify the needs, interests and motivations of students

  • Ability to provide dedicated guidance and support to students in their progression during course programmes and assist with the application/enrolment process

  • Desire to enhance the overall student experience from enrolment through to graduation.


  • Demonstrated ability to contribute as a member of a high performing team

  • Excellent communication skills with emphasis on listening, influencing and the ability to value add

  • Customer focused with strong interpersonal and relationship building skills

  • Strong multi-tasking & problem solving skills

  • General knowledge of Higher Education (preferable)


  • Innovative team

  • CBD location, stunning heritage offices

  • A varied and central role in the world’s leading learning company

  • Training, career progression and fun cultures!

We are seeking expressions of interest from candidates who are passionate about the above opportunity and who would embrace what the Pearson University Partnership embodies.


Primary Location: AU-VIC-Melbourne

Work Locations: AU-Melbourne-707 Collins 707 Collins Street Goods Shed South Melbourne 3008

Job: Learning Delivery

Organization: Core

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Aug 29, 2019

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1910746

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.