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Pearson Customer Service Advisor [Expression of Interest] in Melbourne, Australia

Customer Service Advisor [Expression of Interest]


Do you have experience working in customer focused environments (call centre, sales, retail, and hospitality). Are you looking for a new challenging role, where you can build on your existing skills?

At Pearson, we’re helping learners of all ages and stages across Australia reach their education goals, and find their way to a robust and fulfilling life. We’re doing this by providing a comprehensive portfolio of learning technologies, printed texts, educator training resources, assessments, services and online assets.

Pearson University Partnerships collaborate with some of Australia’s top universities to design, create and manage online courses. Our team include research, marketing through to curriculum design, academic services and student services.

We are seeking expressions of interest from individuals who would like to work in a call centre environment while shaping quality student experiences and helping learners achieve their desired career outcomes;

We have upcoming opportunities for the below positions;

Enrolment Advisor(s)

Using your consultative sales techniques you will successfully qualify and offer solutions

based on their individual needs and goals. You will enjoy building relationships with prospective students from the initial enquiry stage through to becoming an enrolled student.

Student Success Advisor(s)

As a Student Success Advisor you will use your customer service and coaching skills to identify the needs, interests and motivations of students to provide dedicated guidance and support as they begin their qualification; Co-ordinate student progression during course programme and assist with application/enrolment process for ongoing further study by managing the students experience from enrolment through to graduation.


  • Prior experience in a customer/sales service position or call centre sales environment is essential for this position.

  • Excellent customer service and having confidence interacting with peoples from all ages of a variety backgrounds

  • Outstanding verbal and written communication skills with a high attention to detail and quality in your written communication, including both email and live chat.

  • Prior experience of higher education and/or university admissions and recruitment would be advantageous, or recent university study to be able to talk from your own studying experience.

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click 'Apply Now' to create your application online and let us know which of these exciting opportunities you are interested in learning more about!

At Pearson, we value the employee journey and pride ourselves in building an inclusive and diverse culture.


Primary Location: AU-VIC-Melbourne

Work Locations: AU-Melbourne-707 Collins 707 Collins Street Goods Shed South Melbourne 3008

Job: Learning Delivery

Organization: Core

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Aug 30, 2019

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1911581

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.