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Pearson Capacity Planning & Operations Analyst, Melbourne in Melbourne, Australia

Capacity Planning & Operations Analyst, Melbourne - ( 2105204 )


As the world’s leading learning company, we’re helping learners of all ages and stages reach their education goals, and find their way to a robust and fulfilling life. We’re doing this by providing a comprehensive blend of digital learning formats, printed texts, educator training resources, assessments, services and online assets.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE ( is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

We are recruiting for a Capacity Planning & Operations Analyst to join our team based in Melbourne.This is an exciting opportunity with two primary areas of responsibility: capacity planning and operations/data analysis.

For capacity planning, the Capacity Planning and Operations Analyst is responsible for strategic event scheduling and management tasks as well as day-to-day oversight of event and on-demand scheduling activities. The Capacity Planning and Operations Analyst is also responsible for creating and providing recommended scheduling strategies and entering, then posting operational schedule(s) in the testing system(s) accurately and providing training, documentation and auditing support for assigned test centers. The Capacity Planning and Operations Analyst is also responsible to ensure that contractual obligations are achieved by monitoring testing schedules, hours of site availability and candidate volumes and to post notices to the business pertaining to scheduling changes that impact the delivery capabilities of the channel.

For operations and data analysis, the Capacity Planning and Operations Analyst works closely with the Supervisor Capacity Planning and Operations Analyst to provide complex analysis of forecasts, reports and operations workflow. The Capacity Planning and Operations Analyst will create detailed reviews, summaries and insights using model building, what-if analysis and other data analysis methodologies to support the development of innovative process improvements and efficiencies. Working closely with the exam delivery team, supervisors, managers and directors of global operations, the Capacity Planning and Operations Analyst must ensure high quality customer service and smooth scheduling and delivery of client programs and facilitate data analysis that will support the creation and implementation of innovative process improvements and efficiencies.

Responsibilities include;

  • Monitor, review and adjust test center schedules and blocks to meet various KPIs and client expectations and communicate necessary changes to the business.

  • Provide analysis and reporting to internal and external stakeholders based on forecasts, reports, financial and location data to support the operational business.

  • Assist with preparing test center solutions and analysis for bid proposals as needed.

  • Develops recommendations to solve problems and issues related to business operations.

  • Participate in long and short-term scheduling, blocking and forecasting projects.


Qualifications & Experience

  • Experience in data analysis and documentation/data reporting, specifically manipulating large amounts of information in Excel to extract data results and being able to execute existing queries as well as edit and write new queries in SQL.

  • Thorough knowledge and demonstrable understanding of the end to end capacity management and planning process with experience in assessments, test centre, education, airline, hotel, or similar industries with a capacity focus.

  • Strong attention to detail and organization skills, as well as an ability to manage multiple projects simultaneously.

  • Ability to solve complex problems using strong analytical and decision-making skills, then using excellent verbal and written communication skills to explain the problem to the business.

  • Ability to work under pressure and within condensed timelines, well organized and detail oriented.

Now it’s time to tell us about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.

At Pearson, we value the employee journey and pride ourselves in building an inclusive and diverse culture.


Primary Location : AU-VIC-Melbourne

Work Locations :

AU-Melbourne-707 Collins

707 Collins StreetGoods Shed South


Job : Testing Center

Organization : Assessments VUE

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Travel : No

Job Posting : Apr 14, 2021

Job Unposting : May 15, 2021

Schedule: : Full-time Regular

Req ID: 2105204