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Pearson Capacity Planning & Operations Analyst, Melbourne in Melbourne, Australia

Capacity Planning & Operations Analyst, Melbourne


Our Organisation

Pearson VUE ( is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now recruiting for aCapacity Planning & Operations Analystto join our team based in Melbourne.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Your Opportunity

Capacity Planning & Operations Analyst

Based in Melbourne, Australia

Full-time working 37.5 hours per week, Monday to Friday


Salary AUD $60,000.00

This is an exciting opportunity with two primary areas of responsibility: capacity planning and operations/data analysis.

For capacity planning you will be responsible for strategic event scheduling and management tasks as well as day-to-day oversight of event and on-demand scheduling activities. You will be tasked with creating and providing recommended scheduling strategies and entering, then posting operational schedule(s) in the testing system(s) accurately and providing training, documentation and auditing support for assigned test centers. You will ensure that contractual obligations are achieved by monitoring testing schedules, hours of site availability and candidate volumes and to post notices to the business pertaining to scheduling changes that impact the delivery capabilities of the channel.

For operations and data analysis, you will work closely with the Director of Test Administration Solutions, the Director of Global Channel Capacity and the Vice President of Australia and South East Asia to provide complex analysis of forecasts, reports and operations work-flow. You will create detailed reviews, summaries and insights using model building, what-if analysis and other data analysis methodologies to support the development of innovative process improvements and efficiencies.

Your main responsibilities will include;

  • Manage ongoing client event planning with a focus on Australia and SE Asia

  • Develop or improve reporting to support existing business and/or new clients

  • Maintain existing internal and external reporting on time and accurately to support the operational business

  • Provide analysis on forecasts, reports, financial and location data

  • Quality audit data on an ongoing basis

  • Makes recommendation for changes to the processes and work-flow designs

  • Assist with preparing test center solutions and analysis for bid proposals as needed

  • Makes recommendation for changes to the processes and work-flow designs

  • Develops recommendations to solve problems and issues related to business operations

  • Oversees day to day capacity management work for Australia and SE Asia based clients

  • Manage test center schedules and blocks

  • Assist scheduling coordinators with the accommodations process

  • Create and maintain documentation of tools and processes

  • Participate in long and short term scheduling and blocking projects



Your Experience, Skills and Qualifications

  • Degree in related field OR equivalent work experience required

  • Capacity planning and/or strategic planning analysis

  • Experience in data analysis and documentation/data reporting

  • Experience in manipulating large amounts of information in Excel to extract data results

  • Proficiency with SQL; must be able to execute existing queries as well as edit and write new queries

  • Experience with other statistical, custom scheduling software and/or data analytic tools preferred

  • Experience in assessments, test centre, education, airline, hotel, or similar industries with a capacity focus

  • Ability to effectively present information to groups with excellent verbal and written communication skills

  • Ability to set priorities, manage time, and meet established deadlines

  • Strong attention to detail and ability to manage multiple projects simultaneously

  • Ability to solve complex problems using strong analytical and decision making skills

  • Ability to work under pressure and within condensed timelines, well organized and detail oriented

  • Must be able to work both in team environment and independently whilst offering excellent customer service.


Primary Location: AU-VIC-Melbourne

Work Locations: AU-Melbourne-707 Collins 707 Collins Street Goods Shed South Melbourne 3008

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jun 3, 2019

Job Unposting: Jul 1, 2019

Schedule: Full-time Regular

Req ID: 1907400

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.