Pearson Associate Technical Project Manager in Melbourne, Australia
Our purpose at Pearson is to help everyone achieve their potential through learning. At the heart of this is a commitment to sustainable practices and meaningful, measurable outcomes.
Our company: We are the world’s leading learning company. Our ability to help people learn is built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees around the world in 70 countries in which we operate are dedicated to doing just that: creating the digital-first, accessible and sustainable learning resources that prepare tens of millions of people each year for a lifetime of learning.
Diversity: At Pearson we value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do, while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential. We foster a work environment where we reflect our customers and learners, and where our people can be themselves.
Flexible working: Pearson is committed to supporting a diverse and adaptable workforce through hybrid work practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly. Join our team and work remotely while still being engaged and part of a dynamic and supportive team. When you are not home, you’ll be based in our Nunawading office that has free parking and is walking distance to 2 train station. This is a great location for those that are not a fan of the city commute.
Our team: Pearson Assessment Service provide a comprehensive suite of services to accommodate the secure printing, packing, distribution, data capture and marking for our clients/projects throughout Australia and Internationally. Our highlight is our national assessment services is Pearson’s delivery of services for the NAPLAN program in various territories. We are responsible for the delivery of large-scale assessment and deliver both paper and online assessments to hundreds of thousands of students each year. All projects are managed under the PRINCE2 management framework to ensure that strong quality controls are maintained.
The Role: This is a 12 month fixed term contract opportunity for an early career Associate Technical Project Manager to join Pearson. This role will report into the Project Director in the Project Management team. The ATPM will ensure the delivery of a high level of service to clients through the scoping, design, planning, monitoring and implementation of projects ensuring all project contractual obligations and the business financial objectives are met. They will also contribute towards continuous improvement and increased efficiency in service delivery, whilst supporting delivery and training
What you will do:
Create and execute project work plans and other documentation and revise as appropriate to meet the changing needs and requirements
Ensure all projects are completed on time, to budget and to the highest levels of quality
Effective management of communication between internal and external stakeholders and mitigate conflict if necessary
Maintain a client focused approach to all projects
Risk identification, assessment, and management
Provide key reporting and metrics related to technical projects and activities
Provide support for the Project Director
Manage day-to-day client interaction and client expectations
Develop durable relationships with client personnel that foster client ties
Communicate effectively with clients to identify needs and evaluate alternative business solutions
Continually seek opportunities to increase customer satisfaction and extend client relationship; and
To be successful in this role, you'll ideally have:
A minimum of 3 years’ experience in a service environment characterised by multiple, complex projects
Proven client liaison and customer service experience
Training and/or experience in project delivery using the PRINCE2 project management methodology; and of Agile Methodology (Kanban, Scrum)
Knowledge of Ticket creation systems (i.e., JIRA)
Flexibility in being able to travel (including internationally) for a period of up to 4 weeks in duration, as and when required.
Ability to interpret and understand technology and communicate needs and requirements to technical and non-technical customers (internal and external)
If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.
Job: PROJECT/PROGRAMME MANAGEMENT
Organization: Assessment & Qualifications
Req ID: 2216