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Pearson Account Manager/Programme Manager in Melbourne, Australia

Account Manager/Programme Manager


It’s no secret that a good education has the power to change lives. The challenge lies in the pace with which Australia’s educational landscape is transforming. It’s no longer just about providing access, but also ensuring progress.

As the world’s leading learning company, we’re meeting this challenge with Australia’s most comprehensive blend of digital learning formats, assessments, printed texts, educator training resources, services and online assets.

Pearson VUE ( is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

We are looking for an experienced Account Manager to join Pearson VUE on a Maternity leave contract as a Programme Manager ensure timely and quality delivery of our customer examination program within agreed budgets.

Key Responsibilities

  • Act as the primary interface with the client(s), listen and translate client requests. Establish and maintain relationships with clients and be the voice of Pearson VUE to the client

  • Prepares and maintains realistic and robust program, quality, and risk plans, including plans incorporating sub-projects, and monitors and controls team performance against each plan, providing reports to client/user management and senior management as required;

  • Monitors and controls allocated human and material resources, associated revenue costs and all capital costs against the project budget. Ensures that a change control procedure is in place, and actively used to assess the effect of changes to the projects on costs, timescale and/or resource needs and reports these to project sponsors;

  • Management and control of external and internal project teams;

  • Contribute to project costing and estimation discussions and managing contract variations;

  • Building and maintaining relationships with both existing and future clients through regular client liaison communication;

  • Communicating and negotiating with clients to establish realistic timelines and deliverables within contract specifications;

  • Establishing and maintaining project documentation over the life of the project;

  • Excellent knowledge of each client’s program and contract deliverables, able to measure performance against contract and any relevant key performance


  • Experience of working in accordance with project management methodology;

  • Must have strong communication and ability to build good working relationships;

  • Experience of working with cross-functional teams;

  • Working knowledge of MS Project;

  • Experience in the identification, assessment and management of project risks, which could result in time or cost over-runs, or failure to deliver products which are fit for purpose;

Now it’s time to tell us about you, why you are passionate about learning and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.

At Pearson, we value the employee journey and pride ourselves in building an inclusive and diverse culture and therefore encourage all qualified applicants to apply.


Primary Location: AU-VIC-Melbourne

Work Locations: AU-Melbourne-707 Collins 707 Collins Street Goods Shed South Melbourne 3008

Job: Project/Programme Management

Organization: Assessments VUE

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Jan 12, 2021

Job Unposting: Jan 27, 2021

Schedule: Full-time Temporary

Req ID: 2012017

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.