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Pearson Senior Credit and Collections Administrator in Manila, Philippines

Senior Credit and Collections Administrator - ( 2104805 )


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Main Activities / Responsibilities:

Using data provided by all appropriate systems, prepare and deliver deductions analytics and reporting work to customers and business areas enabling effective business decision making. Do this by:

  • Maintain data for analysis on open deduction balances and determine their validity.

  • Resolves issues impacting deduction performance using effective prioritization, time management and problem-solving skills.

  • Understands the process for deduction appeals set forth by each client.

  • Proactively partner with internal customers (Operations Department) to identify trends and resolve issues that cause invalid deductions.

  • Regularly make decisions that will have a direct impact on profitability and cash flow.

  • Work closely with the Billing/ Customer Service Department to improve quality billing by creating data that gives the biller information to review before billing.

  • Identifies and drives process improvement for reducing administrative costs, streamlining processes, and reducing deduction volume.


Competency Profile:

  • Bachelor’s degree in Accounting or related field

  • Minimum of three (3) years of related experience

  • Strong logical thought capability

  • Basic computer and internet navigation skills

  • Strong Microsoft Excel user

  • Customer Engagement

  • Keen to details, Active listening, and probing skills

  • Requires minimal supervision

  • Impressive work attitude, highly tolerant and patient

  • Can work under pressure and willing to render overtime if needed

  • Willing to work on a night shift schedule as this will support our customers in Americas region

Primary Location : PH-PH-Manila

Work Locations :

PH-Mandaluyong City-Manila Rockwell

Rockwell Business Center Sheridan7th Floor, North Tower


Job : Finance

Organization : Finance

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Night Job

Job Posting : Apr 7, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2104805