Pearson Recruitment and Onboarding Administrator in Manila, Philippines
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Recruitment & Onboarding Administrator will provide world-class recruiting and on-boarding Management services to the organization, ensuring that service levels and business case assumptions are met or exceeded.
The role will report to the Recruitment & Onboarding Senior Advisor and will work closely with other HR SSC teams.
Responsible for the daily service operations. Ensure effective, fair, and consistent administration including adherence to policies and procedures and meeting service levels
Responsible for escalation and support process, by which customer issues that cannot be resolved within the Recruitment area, are escalated to the Centers of Expertise for resolution
Responsible for interaction with the Centers of Expertise teams to operationalize policy and process as appropriate
Responsible for enabling tier 2 team management, so effective monitoring, coaching, counseling, promoting staff development, and providing a positive work environment is possible
Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action
Responsible for proactively spotting areas of improvement and discusses with the Team Lead. Suggests solutions as appropriate. Promotes and implements defined Continuous Improvement initiatives
Responsible for facilitating the execution of effective reporting mechanisms to verify Service Delivery levels against SLAs
Experience of working in Contact or Service Centers will be an
Extensive HR process and policy knowledge regarding recruiting
Excellent written and oral communication skills in English
Personal computer skills, including MS Office
Knowledge of HR metrics and their applicability
Experience with HRIS (such as Oracle Taleo system) applications and complementary HR software solutions (particularly Service Desk tools)
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Job: HUMAN RESOURCES
Organization: Human Resources
Req ID: 2106085