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Pearson HR Global Service Desk Administrator in Manila, Philippines

At Pearson, we’re committed to a world that’s always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Qualifications

Requirements:

  • Graduate of a 4-year course

  • Very good to excellent English communication skills

  • Quick study

  • Ability to multi-task

  • Amenable to work on a shifting schedule

Job Description:

  • Processes HR transactions in Fusion and other HR technologies, as requested

  • Resolves HR process and policy questions and colleague issues through multiple communication channels

  • Leverages knowledge management solutions to complete inquiries and transactions

  • Works to meet expected service levels and business performance goals

  • Escalates client service issues to the appropriate party as appropriate

  • Documents all cases in the case management system

  • Ensures consistent application of HR policies and state, federal, and/or country laws and practices

  • Provides input to the Pearson HR Delivery Center knowledgebase and contributes ideas to improve processes or performance

  • Demonstrate empathy to the colleague’s situation and speaks in a manner/tone the colleague can understand and relate with

  • Supports change programs and initiatives. Develops understanding of HR operations

  • Participates in scheduled and ad hoc training to improve HR and business acumen

  • Supports colleague engagement and cultural programs and initiatives

  • Performs special projects and related duties, as assigned

Job: HUMAN RESOURCES

Organization: Corporate Human Resources

Schedule: FULL_TIME

Req ID: 5033

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