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Pearson Deductions Manager in Manila, Philippines

Deductions Manager - ( 2108093 )


Pearson background

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Role Overview and Purpose

The Deduction Manager will be responsible for leading a group of collectors whose primary purpose is to manage accounts receivables for our key customer accounts. Paramount is the resolution of deductions due to returns and other disputes.

Pearson has approximately 100,000 customers and averages $400M in Accounts Receivable.

Key Deliverables

  • Leading internal and external teams

  • Delivering sustained results that optimize our investment in Accounts Receivable by continuously improving Days Sales Outstanding, Average Days Delinquent, Past Due % and % of bad debt to sales

  • Building and implementing plans for delivery excellence and continuous improvement, including automation

  • Fostering a speak up culture of thought leadership and innovation within O2C based on Pearson values of Brave, Imaginative, decent and accountable

  • Driving operational change with stakeholders and the global process owner team

  • Being a model of collaboration and partnership globally across a diverse and heavily matrixed stakeholders

  • Promote a culture of transparency and accountability amongst the teams to ensure smooth delivery of goals and commitment, as aligned with the Pearson’s and Business Unit’s goals and objectives


Skills/ Experience

  • At least 6 years’ experience in Finance, preferably directly in the Order-to-Cash function and specifically managing deductions

  • Bachelor’s Degree in Accounting or Finance

  • Successfully stabilizing and substantially improving the quality of Accounts Receivables.

  • Building effective working relationships with Pearson stakeholders and leading for results with our business outsourcing partner.

  • Excellent written, oral and presentation skills with a strong ability to communicate and present information to all levels of management

  • Understand the principles of change management and demonstrated ability to champion and drive change

  • Experience in identifying, evaluating and managing risk and collaborating to drive issue resolution in partnership with internal and external stakeholders

  • High degree of integrity with demonstrated professionalism

  • Ability to identify key drivers for change and process improvements

  • Deliver performance goals against agreed upon metrics

Primary Location : PH-PH-Manila

Work Locations :

PH-Mandaluyong City-Manila Rockwell

Rockwell Business Center Sheridan7th Floor, North Tower


Job : Finance

Organization : Finance

Employee Status : Regular Employee

Job Type : Standard

Job Level : Manager

Shift : Night Job

Job Posting : Jun 4, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2108093