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Pearson C1-Payroll Analyst in Manila, Philippines

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Job Purpose:

A Team Leads mission is to lead, direct, motivate and develop a group of payroll administrators to exceed team objectives and targets while ensuring customer satisfaction and that company policies and procedures are adhered to.

Team Management

  • Monitors team performance and productivity, all areas of performance metrics and identify opportunities for development to ensure that standards are met across the board

  • Coaches, develops and supports direct reports to maximise individual contribution both to exceed business goals and achieve their full potential and career aspirations

  • Managing a team of payroll administrators, monitors & helps improve individual performance and maintain high morale

  • Conducts periodic reviews with the team members and helps them in improving performance

Operation Functions

  • Represents the payroll team in stakeholder calls, etc and prepares and present KPI/SLA reporting to higher management

  • Works closely with the team to ensure effective delivery of services to client, and identifies training needs as it relates to specified process area

  • Deals with risk management, vendor management, change management and owner of issue resolution management

  • Leads the resolution for escalated and complex issues raised by internal business partners

  • Handles escalations and communicates with employees and other stakeholders, particularly, HR Business Partners / Relationship Managers as needed

  • Receives and tracks to completion any escalated inquiries and accurately denotes such inquiries into tracking system, determines the most effective method of resolution, and creates and resolves cases daily

  • Identifies and assists with implementing process improvements based on one or more specific process areas

  • Ensure that all employee personal data is managed within legal guidelines, diplomacy, confidentiality and with discretion.

  • Performs quality audits on transactions

  • Cascades latest process related inputs/updates to the team and to stakeholders

Key Criteria to Monitor Performance:

  • SLA’s & KPI’s

  • Audit & Legal Compliance

  • Customer Satisfaction

  • Adherence to PPS procedures and policies

  • High Team Engagement and motivation

Requirements:

  • 3-5 plus years of payroll experience and has specific accounting, HR, time and labor, garnishment, tax handling, etc in their background.

  • 2-5 years’ experience in managing people in a BPO or Shared Service Environment

  • Certified Payroll Professional is a plus (ex. FPC, CPP, CPA, TAPS, CIPP, etc) for their country of expertise

  • Strong skills using and understanding the flow of transactions in an integrated and automated payroll system

  • With background of project management, client and vendor management a plus

  • Ability to maintain confidentiality and exercise extreme discretion

  • Excellent problem solving/judgment skills, and high level of attention to detail and accuracy

  • Strong organizational skills, and the ability to work under pressure

  • Ability to handle and prioritize multiple tasks and meet all deadlines

  • Excellent skills using MS Word, Excel, Access, and Internet Explorer

Qualifications

Job Purpose:

A Team Leads mission is to lead, direct, motivate and develop a group of payroll administrators to exceed team objectives and targets while ensuring customer satisfaction and that company policies and procedures are adhered to.

Team Management

  • Monitors team performance and productivity, all areas of performance metrics and identify opportunities for development to ensure that standards are met across the board

  • Coaches, develops and supports direct reports to maximise individual contribution both to exceed business goals and achieve their full potential and career aspirations

  • Managing a team of payroll administrators, monitors & helps improve individual performance and maintain high morale

  • Conducts periodic reviews with the team members and helps them in improving performance

Operation Functions

  • Represents the payroll team in stakeholder calls, etc and prepares and present KPI/SLA reporting to higher management

  • Works closely with the team to ensure effective delivery of services to client, and identifies training needs as it relates to specified process area

  • Deals with risk management, vendor management, change management and owner of issue resolution management

  • Leads the resolution for escalated and complex issues raised by internal business partners

  • Handles escalations and communicates with employees and other stakeholders, particularly, HR Business Partners / Relationship Managers as needed

  • Receives and tracks to completion any escalated inquiries and accurately denotes such inquiries into tracking system, determines the most effective method of resolution, and creates and resolves cases daily

  • Identifies and assists with implementing process improvements based on one or more specific process areas

  • Ensure that all employee personal data is managed within legal guidelines, diplomacy, confidentiality and with discretion.

  • Performs quality audits on transactions

  • Cascades latest process related inputs/updates to the team and to stakeholders

Key Criteria to Monitor Performance:

  • SLA’s & KPI’s

  • Audit & Legal Compliance

  • Customer Satisfaction

  • Adherence to PPS procedures and policies

  • High Team Engagement and motivation

Requirements:

  • 3-5 plus years of payroll experience and has specific accounting, HR, time and labor, garnishment, tax handling, etc in their background.

  • 2-5 years’ experience in managing people in a BPO or Shared Service Environment

  • Certified Payroll Professional is a plus (ex. FPC, CPP, CPA, TAPS, CIPP, etc) for their country of expertise

  • Strong skills using and understanding the flow of transactions in an integrated and automated payroll system

  • With background of project management, client and vendor management a plus

  • Ability to maintain confidentiality and exercise extreme discretion

  • Excellent problem solving/judgment skills, and high level of attention to detail and accuracy

  • Strong organizational skills, and the ability to work under pressure

  • Ability to handle and prioritize multiple tasks and meet all deadlines

  • Excellent skills using MS Word, Excel, Access, and Internet Explorer

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Job: FINANCE

Organization: Human Resources

Schedule: FULL_TIME

Req ID: 2111476

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