Pearson B2-HR Operations Administrator in Manila, Philippines

B2-HR Operations Administrator


* Role overview & Purpose *

The Service Desk Administrator supports the Service Desk Senior Advisor or Manager in management of the HR Service Desk to provide world class HR operational and transactional services to the organization.

The role is first contact point for incoming queries into the SSC and manages delivery of Tier 1 HR SSC services as well as responding to general HR queries.

The role will report to the Service Desk Senior Advisor or Manager and will work closely with other HR SSC teams (especially Tier 2).

* Key Deliverables *

●Responsible for the effective and efficient delivery of the HR Service Desk services, including standardization and continuous improvement in terms of processes, technology design, staff recruitment and selection, and infrastructure development

●Responsible for supporting of monitoring, tracking and reporting of relevant SLA metrics by Service Desk Senior Advisor


Essential Skills /Experience

●Education – HR Administrator profession

●Minimum years of working experience: none

●Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific experience in HR process design, transaction support, and employee administration

●Experience in running Contact Centres within a Shared Service environment

●Fluent in English and at least one other European language

Workstream/Line Management Skills

●HR process and transaction experience

●Continuous Improvement knowledge

●Personal computer skills, including MS Office and Outlook

●Experience with HRIS applications and complementary HR software solutions (particularly Service Desk tools)

Primary Location: PH-PH-Manila

Work Locations: PH-Mandaluyong City-Manila Rockwell Rockwell Business Center Sheridan 7th Floor, North Tower Manila

Job: Human Resources

Organization: Human Resources

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 9, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1803707

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.