Position Title: Training Coordinator

Business Area Overview:

Training from Pearson provides training for teachers in the UK and Internationally.

Training is supplied face to face and online to support teachers and educators to help enable effective teaching and learning using Pearson products and services effectively and with confidence. This includes ‘product training’ and ‘pedagogical’ training delivered more independently of Pearson brands or products.

Training from Pearson is a team providing business development, management, and delivery services, from a pool of expert trainers and writers.

This involves:

• Working with internal teams, existing customers, and potential customers

• Managing (directly or through internal stakeholders) the delivery of high-quality services for content and content production, logistics, venue booking, catering, travel, and hotels, delegate booking and event management, delegate/customer communications, billing and revenue management, and customer services

• Managing (directly or through internal stakeholders) the recruitment, development, deployment, and payment of a pool of high-quality trainers and writers

Job Posting Description:

To coordinate the delivery and/or production of materials for online and face-to-face events, from receipt of an initial query through to successful delivery on the day and post-event evaluation

This role includes accountability for:

• Ensuring adherence to any regulatory requirements

• Working with internal colleagues where necessary to ensure that our training programme of events and packs is set up in accordance with regulatory requirements

• Liaising with the contracting team to issue and confirm trainer/writer/vetter contracts

• Processing payment requests for trainers/writers/vetters as required and issuing training/writing/vetting fees

• Monitoring generic mailboxes and CRM, dealing with customer queries in a timely manner and within agreed SLAs

• Building and maintaining positive working relationships with our pool of writers, vetters, and trainers from the beginning to the completion of an event

• Building and maintaining positive working relationships with internal colleagues to ensure the successful delivery of an event

• Working with your line manager to actively initiate new ideas for training courses and packs and process improvement

• Effectively managing and communicating room, equipment, and catering requirements as well as final delegate information and pack/material production with venues and trainers

• Acting as the back-office point of communication on the day of the event

• Maintaining accurate data within the Events Management System and/all TfP systems and spreadsheets to support visibility and accuracy of performance and data

• Providing accurate and up-to-date management information as required by line manager and wider TfP

• Monitoring deadlines/KPIs/SLAs of the entire process to ensure compliance and maintain service levels, escalating to the line manager should tolerances be exceeded

• Acting as a cross-team resource, supporting other teams within the department, during peak periods, if required.

• Working with our suppliers to ensure they adhere to their agreed performance levels and raising concerns with the appropriate management level depending on the severity of the issue.

• Ensuring all processes are followed to maximise efficiency timeliness and accuracy within the team.

• Taking complete ownership and accountability for any events and packs assigned to you and working cross-team to ensure the event runs without issue.

• Taking complete ownership and accountability for any queries or issues within the team and/or TfP as a group and ensuring resolution of issues through to completion.

• Ensuring the volume of event cancellations and postponements are minimal, and not driven by issues caused by TfP.

• Supporting new starters with on-the-job training as required.

Training Coordinator Specific:

• Coordinating the set-up and booking of training (both face-to-face and online) for individual centres in line with management instruction

• Managing the event logistics (where applicable) for trainers traveling Internationally

• Liaising with trainers and centres over training dates and requirements for each event

• Coordinating/ensuring the booking of venues as required, prioritising suitable venues (through external suppliers as appropriate) to ensure that the most cost-effective solutions are provided

• Ensuring that delegates receive adequate and timely information about any changes to an event, especially if a cancellation or change of venue occurs

• High level of communication, organisation, and the ability to effectively prioritise workload and administer a number of events at any given time

• Excellent customer service, and the ability to co-ordinate and carry out activities with limited supervision. Good interpersonal skills are required to interact effectively with internal and external customers

• Prepared to be flexible in their approach to supporting others to deliver

• Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business’ goals and targets change especially in how we provide training to different customers.

Qualifications/Skills:

• Education ( Essential )

• Educated to GCSE level with English and Maths at grade A-C

• Desirable

• Certificate in Programme and Project Support or equivalent and/or Events Management Qualification

• Previous Experience (Essential)

• Demonstration either through work experience, summer placements, or previous employment a good working knowledge of project delivery

• Excellent experience working alongside people of different levels and background

• Excellent customer service skills

• Desirable

• Knowledge of end-to-end production of training events, face-to-face and online

• Some experience working in the education sector

• IT Literacy (Essential)

• Experience in using Microsoft Office packages in particular Microsoft Excel at an intermediate level. Ability to learn new software quickly

• Desirable

• Advanced Excel, experience in management information reporting and events management systems

• Previous experience with online delivery systems

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PRODUCTION/OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 13175