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Pearson Recruitment and Onboarding Administrator in Mandaluyong City, Philippines

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Recruitment & Onboarding Administrator will provide world-class recruiting and on-boarding Management services to the organization, ensuring that service levels and business case assumptions are met or exceeded.

The role will report to the Recruitment & Onboarding Senior Advisor and will work closely with other HR SSC teams.

We are looking for a NEW FRESH TALENT

Key Deliverables

  • Responsible for the daily service operations. Ensure effective, fair, and consistent administration including adherence to policies and procedures and meeting service levels

  • Responsible for escalation and support process, by which customer issues that cannot be resolved within the Recruitment area, are escalated to the Centers of Expertise for resolution

  • Responsible for interaction with the Centers of Expertise teams to operationalize policy and process as appropriate

  • Responsible for enabling tier 2 team management, so effective monitoring, coaching, counseling, promoting staff development, and providing a positive work environment is possible

  • Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action

  • Responsible for proactively spotting areas of improvement and discusses with the Team Lead. Suggests solutions as appropriate. Promotes and implements defined Continuous Improvement initiatives

  • Responsible for facilitating the execution of effective reporting mechanisms to verify Service Delivery levels against SLAs

Qualifications - Internal

  • Bachelor's degree

  • Experience of working in Contact or Service Centers will be an advantage

  • Extensive HR process and policy knowledge regarding recruiting

  • Excellent written and oral communication skills in English

  • Personal computer skills, including MS Office

  • Knowledge of HR metrics and their applicability

  • Experience with HRIS (such as Oracle Taleo system) applications and complementary HR software solutions (particularly Service Desk tools)

  • Fresh graduates preferred

Job: HUMAN RESOURCES

Organization: Human Resources

Schedule: FULL_TIME

Req ID: 1546

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