Pearson Collection Administrator in Mandaluyong City, Philippines
As a Collections Administrator, you will be responsible for contacting individuals or businesses with overdue balances and facilitating the collection of accounts receivable. Your primary goal is to recover the owed funds while maintaining a high level of professionalism and customer service. You will work with various stakeholders, including debtors, internal departments, and legal entities when necessary. Using data provided by all appropriate systems, you will prepare and deliver deductions analytics and reporting work to customers and business areas enabling effective business decision making.
Maintain data for analysis on open deduction balances and determine their validity
Contact customers via phone, email, negotiate payment schedules, and resolve account disputes
Use various tools and databases to locate and contact customers who have become hard to reach or unresponsive
Resolves issues impacting deduction performance using effective prioritization, time management and problem-solving skills
Understands the process for deduction appeals set forth by each client
Proactively partner with internal customers (Operations Department) to identify trends and resolve issues that cause invalid deductions
Regularly make decisions that will have a direct impact on profitability and cash flow
Work closely with the Billing/Cash Applications/Customer Service Department to improve quality billing by creating data that give the biller information to review before billing
Identifies and drives process improvement for reducing administrative costs, streamlining processes, and reducing deduction volume
Bachelor’s degree in Accounting or related field
With at least 1 year of solid experience in B2B Collection
Fluent in English written and verbal communication
Ability to work independently and meet collection targets
Strong logical thought capability
Basic computer and internet navigation skills
Strong Microsoft Excel user
Keen to details, Active listening and probing skills
Requires minimal supervision
Impressive work attitude, highly tolerant and patient
Can work under pressure and willing to render overtime if needed
Willing to work on a night shift schedule supporting US based customers
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
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Organization: Corporate Finance
Req ID: 13715