Pearson IT Support Technician French Speaking in Manchester, United Kingdom

IT Support Technician French Speaking

Description

Our Organisation

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers an exceptional environment to start or develop your career and we are now hiring for a Level 1 IT Support Technician (fluent in French & English) to join our successful team in Salford Quays, Manchester office.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Your Opportunity

  • Level 1 IT Support Technician (fluent in French & English)

  • Based in Salford Quays, Manchester UK

  • Permanent & full-time working 37.5 hours per week

  • Salary up to £24,100.00 plus £100 monthly language bonus (total package = £25,300.00)

  • Parking available in Salford Quays & excellent access to public transport links

At Pearson VUE we have an exciting opportunity for a Level 1 IT Support Technician (fluent in French & English) to join our successful Support Team and provide a first-class customer service for our clients in France. Each one of our clients is unique, therefore you will treat every customer as a valued individual.

You will work in a skilled, multi-lingual team of passionate colleagues where you will report to the Team Manager and support your customers by telephone, email and remote-access tools. You will ensure that you fully understand their enquiry, listen to their needs and ask questions to troubleshoot any faults and provide an effective solution.

You will deliver an exceptional technical service to clients from our network of global test centres, assessment venues and education organisations, often at times when customers are due to sit high-stakes exams. Therefore, you will be expected to prioritise tasks effectively and work with a sense of urgency, taking ownership of customer issues until they are resolved.

It will be your responsibility to provide support and guidance on the installation of testing systems and software remotely. You will also assist with upgrading or implementing new applications. Your role will involve documenting and recording customer updates and outcomes using our CRM logging systems. Your regular working days will be Monday to Friday 8.30am – 5pm. You will be required to work one Saturday every four weeks for which you will receive time off in lieu.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

Our Successful Candidate

Please specify on your application that you are able to speak both French and English fluently. This is a career-changing opportunity therefore we are looking for a passionate team-player with excellent customer service skills. It would be an advantage to have an IT related Degree and ideally you will have experience with Windows operating systems. You should have a good knowledge of networking configurations along with supporting customers with software problems remotely.

Take your IT Support expertise to a new level - we have many interesting and dynamic projects to look forward to in 2019 therefore now is the ideal time to join us for a highly rewarding and truly global career at Pearson VUE.

Our Recruitment Process

Please complete and submit your application before midnight on 27thJanuary 2019 and please ensure that you apply directly on our Pearson Careers website only.

We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Should you have any questions please connect on LinkedIn with Stephen Johnston, Talent Acquisition Specialist.

Wishing you success with your application!

#LI-NB1

Primary Location: GB-GB-Manchester

Work Locations: GB-Manchester-The Lighthouse The Lighthouse 14 The Quays Salford Quays Manchester M50 3BF

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 9, 2019

Job Unposting: Jan 27, 2019

Schedule: Full-time Regular

Req ID: 1816610

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.