Pearson Internal Sales Consultant in Manchester, United Kingdom
Internal Sales Consultant
We are Pearson, the world's leading learning company. Our mission is to improve the lives of others through learning. We employ 38000 employees globally across 80 countries and have an annual turnover of $4bn. We provide digital and printed learning resources and exams to schools, colleges and universities across the world.
Our mission is to partner with schools to deliver learner progression. All students from the age of 5 through to 18 , have their own individual learner journeys. Alongside their teachers, Pearson can help them make the progression most appropriate to them, whether onto Further or Higher Education onto Apprenticeships or directly into work. Through a consultative, collaborative sales approach we support our school customers with the right choice of products and services for their learners.
The purpose of the Internal Sales Associate is to support the UK Secondary Schools team by developing our market share through providing outstanding customer support. You will be ambassadors of our brand and you will nurture existing customer relationships by understanding their needs and in turn offering suitable Pearson products that will help the schools achieve their academic goals.
An ISC is responsible for supporting Partnership Managers in developing Pearson business across customer segments and/or elements of our Secondary qualifications and 5-19 Learning Services portfolio.
The ISC will also be responsible for supporting business growth in key qualifications. This will be achieved through telephone campaigns, follow up of Marketing Qualified leads, Live-Chat support through our websites.
The ISC works closely with their field and internal colleagues – Partnership Managers, Product Experts, Partnership Support Consultants and Customer Success Consultants.
The Internal Sales Team consists of around 12 people, all of whom work in our Salford Quays office, right next to Media City. You will be part of a friendly, collaborative team and you will report into one of two supportive and knowledgeable managers, who have been with Pearson for 13 and 12 years respectively. There’s no shift work or micromanagement in this team. We offer flexible start and finish times (within 8am-5pm) to fit in with your home life - and lunch and breaks can be taken at a time to suit you.
Success in this role can be attributed to many things including; organisation and time management skills, rapport building and sales technique however one of the most important factors for success is product knowledge. If you can talk confidently about our products you will do well. Any knowledge of the UK schools systems will give you an advantage but either way, for all we provide on-going training to get you up to speed. This could be in the form of classroom style learning, online training or one-to-one coaching from your manager.
A day in the life of an Internal Sales Consultant
This is a varied role and in a typical day you can expect to work on the following tasks:
Account manage a portfolio of accounts
Work proactively with the field-sales team to provide coordinated sales activities to schools
Collaborate with field and internal colleagues to ensure highest levels of customer support and maximise revenue and retention opportunities.
Schedule calls with key decision makers and generate appointments for the field sales team
Keep schools up to date with information on our training services
Work with the marketing to implement business development plans
Support new customers/schools through our on-boarding program
Deliver online presentations to demonstrate our products
Provide advice, guidance and support to centres through direct contact and by follow-on activity from field sales colleagues
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Who we’re looking for
Prior experience in a target driven sales environment is essential
An excellent customer service approach to everything you do
The ability to build and nurture lasting relationships with your customers
A passion for learning and the willingness to be a product guru
A confident and professional manner
Desire and motivation to be the best!
A job that fits around School term-time (195 days annually);
Annual sales incentive plan (up to 20%)
Red Letter Day spot prizes
Flexible start/finish times
Excellent pension scheme
Private medical insurance
Access to Pearson U - 1000’s of online courses including e.g Coding and Project Management
Primary Location: GB-GB-Manchester
Work Locations: GB-Manchester-The Lighthouse The Lighthouse 14 The Quays Salford Quays Manchester M50 3BF
Job: Customer Service
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Oct 4, 2019
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1906740
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.