Pearson University Partnership Recruitment Manager in London, United Kingdom
University Partnership Recruitment Manager
This is an outstanding opportunity to be part of an innovative new online learning service that Pearson has launched in the UK. Working in partnership with universities across the UK, the division provides online learning services including marketing, student recruitment, course content development, training and ongoing student support.
This role will suit a highly motivated sales person with the ability to work collaboratively under pressure, manage client relationships and motivate a team to meet and exceed recruitment targets.
Purpose of the Position
Responsible for ensuring the provision of an excellent consultative sales service to deliver student recruitment targets for a designated university partner. This will include working closely with the University Partnership Marketing Manager on progress against KPIs on a daily basis.
A key aspect of the role is the operational direction of a team of Enrolment Advisors, Senior Enrolment Advisor, Enrolment Assistants and Applications Coordinators against pre-determined performance KPIs.
Core Tasks and Responsibilities
The operational direction, development and motivation of up to 8 Enrolment Advisors. Utilizing the support of the Operational Quality Control Manager and the Training and Development Manager, this includes the monitoring of workflows, time management and CRM usage to maximise efficiency and drive sales.
Owning responsibility for the creation and execution of the recruitment activity sections of each programme’s annual and quarterly Acquisition Activity Plan
In conjunction with the University Partnership Marketing Manager, taking responsibility for the daily tracking of performance against targets and the agile implementation of corrective action where slippage is detected.
Ensuring service standards across the team are maintained at all times through the pro-active monitoring and re-deployment of resources
Working closely with the wider acquisition team to plan and implement multi-channel conversion campaigns including telephony, on-line engagement and written comms.
Monitoring the application process including undertaking suitability interviews and carrying out admissions process where this is required by the university.
Participating in new programme launch activities in collaboration with the programme launch function and the university partnership Marketing and Student Success Managers
Work with the Head of Service and other Recruitment Managers to assess, review and improve the wider team’s approach to improve sales performance
Excellent IT skills including using Office Suite
Basic data management and analytics skills
Excellent written and oral communications skills
Experience of B2C consultative selling, including providing personalised service across an extended sales process of many months.
Experience of performance managing staff in a consultative sales environment
Experience of taking responsibility for the delivery of KPIs by subordinates
Experience working with a range of client stakeholders including mid-level decision makers
Experience of working in a matrix environment or with multiple internal stakeholders.
Degree or equivalent professional qualifications
Experience using SalesForce CRM
Knowledge of the UK HE sector
Primary Location: GB-GB-London
Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: May 9, 2018
Job Unposting: May 30, 2018
Schedule: Full-time Regular
Req ID: 1805784
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.