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Pearson Senior Test Development Administrator in London, United Kingdom

VQ Content Production

Content Production Manager

About the job

Pearson have a number of opportunities in our Content Production Team for Content Production Managers. You will be responsible for leading the end-to-end processes of a specified set of secure assessment related content for Pearson Qualifications. This content can include: question papers, mark schemes, pre-release materials, onscreen tests, sample assessment materials and exemplar materials.

You will be accountable for producing error-free assessment content delivered to deadlines and meeting defined quality criteria which is compliant with the OfQual Code of Practice and equivalent standards.

Key Accountabilities

Content Production: you will lead and facilitate the completion of all tasks related to the production of assessment content. This involves the end-to-end process responsibilities from commissioning and contracting Assessment Associates through to ensuring the delivery of content to centres.

Quality Management: you will understand, and to operate within the agreed assessment content production Quality Plan, ensuring that everyone involved in the production process follows procedures and records are maintained. You will facilitate and support successful Question Paper Evaluation Committee (QPEC) or Review meetings.

Project Management: you will regularly review the status of content production, raise risks and regularly update your line manager and partners on progress, implementing both necessary and innovative measures to ensure all materials meet the agreed time and quality criteria. You utilise all project reporting tools to ensure up-to-date and accurate management information is tracked and available to all relevant partners, and prepare, plan and maintain realistic schedules of work, across multiple work streams

Relationship Management: you will build and maintain successful relationships with all our external and internal partners to facilitate a successful production process; this includes handling all relationships with excellent customer service whilst adhering to the Pearson code of conduct, and will be the Assessment Associates’ (AA) primary contact for content production. You will equip our AAs with all necessary content production tools, information and resources, to ensure agreed outcomes and deadlines are achieved whilst maintaining quality

Document Management: you will handle all documentation relating to the production process ensuring version control is accurate. To ensure all material is error-free and appropriate templates are used.

Production Development: to continuously review and update the methods and processes used to produce the assessment materials, to ensure that they are accurate. To support and maximise technological advances such as computer based testing and item banking. To actively lead change within the production process. To manage the typesetting process and maintain up to date templates for all material you are responsible for producing.

Support material, User Acceptance Testing and Technology:

  • To prepare onscreen assessment materials for user acceptance testing (UAT) in their own areas of responsibility, ensuring accuracy and actioning user feedback where appropriate

  • To undertake UATs for other onscreen tests and provide feedback

  • To work with Pearson systems to conduct content related tasks (ePEN, CaST, Results Plus)

  • To manage all secure uploads to the website

  • To manage CRMs, JIRA, and backend web uploads for the secure area of the website ensuring the documents have the appropriate security settings and are uploaded to the agreed distribution schedules

  • To ensure maintenance of secure and non-secure documents on the website

  • To support all ePEN and CaST setup activities

  • To support the production of all modified papers, including Welsh and Irish translations; and the standard 8 modified versions for visually impaired candidates.

Key Challenges

  • Working to tight, and immovable, deadlines

  • Handling live secure materials

  • Being proactive and responsive to periods of change eg Qualification development/re-development programmes or specification changes.

  • Influencing and working closely with Assessment Associates and colleagues in Assessment.

  • Simultaneously managing multiple assessments at different stages of the production process.

  • Working with multiple partners both across the business and externally.

  • Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business’ goals and targets change.

Your Profile

Pearson Strengths You'll Need

  • Individual

  • Providing a customer focused service

  • Communicating with influence

  • Working with others to achieve goals

  • Delivering goals in a changing environment

  • Taking a creative and new way to work

  • Maximising potential in self and others

Additional Competencies

Essential

  • Excellent oral and written communication skills

  • Proofreading and copy editing skills

  • You will have previous experience of project or process management.

Desirable

  • Understanding of General or Vocational Assessment

  • Understanding of high stakes assessment content development

  • Understanding of the 10 stage process for assessment content development

  • Working knowledge of Smartsheets

  • You will have used a workflow management package

  • You have worked in the development of assessment content

IT Literacy

Essential

  • MS Office to at least Intermediate level

Equal Employment Opportunity

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Your Benefits & Reward

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business! Along with learning, development and mentoring opportunities, our range of benefits can support the different needs of our diverse colleagues, and their families too. Joining our Pearson family can provide you with unlimited and truly global career progression options, and you can also look forward to exploring our impressive benefits, such as:

  • Flexible options for work from home days.

  • A starting holiday of 25 days plus UK public holidays, and you’ll earn 1 additional day’s holiday per year you work with us.

  • Generous pension scheme where we match and double what you contribute.

  • Maternity, paternity, and family care leave as well as flexible work policies.

  • Shares and stock purchase options.

  • Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.

  • Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Our Recruitment Process

Please complete and submit your application as soon as possible and ensure that you attach your CV / Resume and apply directly on our Pearson Careers website only.

We are reviewing applications as they come in, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application!

#LI-POST

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROFESSIONAL DEVELOPMENT

Organization: Workforce Skills

Schedule: FULL_TIME

Req ID: 7714

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