Pearson Senior Investigator in London, United Kingdom
At Pearson, we’re committed to the world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.
We have a fantastic opportunity available to join our Investigations team as a Senior Investigator, based in our offices in central London.
Key Role-Specific Deliverables
Provide leadership and support to Investigators within the Investigations team to ensure investigations are pursued in a timely, effective and compliant manner.
Monitor the conduct of specified types of investigations to assist Head of Investigations in ensuring all investigations are conducted appropriately.
Provide training to support the Investigations Team and other departments, where necessary.
Assist the Head of Investigations in the resolution of investigations, development of working practices and reporting of data.
Assist other teams in the Business Improvement and Regulation (BIR) division as and when necessary.
Key People Services Deliverables
Keep the customer at the heart of all we do
Shape internal infrastructure to respond to external trends
Improve process and service efficiency and effectiveness
Maintain the highest level of quality and standards
Proactively contribute to a high performing Services Team
Drive and improve personal performance
Key Customers & Stakeholders
Head of Investigations (line manager)
Director of BIR
Other teams and staff within BIR, Vocational Qualification Assessment (VQA), General Qualification Assessment (GQA) and Centre Management Team
Heads of Centre and centre staff
Regulators (Ofqual, SQA and the Welsh government) and other external stakeholders
Previous Work Experience
Working in an investigative role
Working in the education sector
Previous experience of writing reports
Experience of researching and reviewing data and information to draw conclusions /team leader experience
Organising own workload to manage multiple high priority tasks
Working to tight deadlines
Experience of liaising verbally and in writing with a range of external customers and stakeholders regarding complex or sensitive issues
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Education, Qualifications & Training
- You will ideally have a Bachelors degree
Systems, Tools & IT Literacy
Proficient in the use of the Microsoft Office suite
Able to quickly learn company software packages
- Familiarity with more complex functions of MS Excel to manipulate data
37.5 hour core working week
Overtime is available during peak periods
Flexible working pattern available
During peak times of activity there are restrictions on leave - especially May - August each year
Some weekend work may be required
May be required to undertake centre visits at very short notice
Salary circa £38,000
Annual pay review
Competitive pension scheme
Other staff benefits
- You must submit a CV and a cover letter detailing how you will meet the Key Challenges and Person Profile
Primary Location: GB-GB-London
Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Nov 9, 2019
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1914609
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.