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Pearson Qualification Delivery and Award Manager in London, United Kingdom

Qualification Delivery and Award Manager


About us

Pearson is working with the world’s leading experts, teachers, and researchers to create the best tools for learning, and we are equipping schools, colleges, universities, and other organisations with systems, content, and resources to help their students learn. As the world’s learning company, we aim to be the standard setter for learning— fuelling a love and enthusiasm for it at every step along the way, because wherever learning flourishes, so do people.

About the Role

At Pearson, we are Brave, Imaginative, Decent and Accountable. We work on a variety of projects, products and services to create and maintain an excellent assessment and content experience for our learners. This role plays a key part in the management of all related assessment and content aspects for a selection of vocational qualifications and services, and is accountable for the accuracy and timeliness of qualification level outcomes. This role has people management at its core, as being able to motivate and create a high-performing team is essential to success in the role.

Key Accountabilities


  • Be responsible for the day-to-day management, motivation and development of their team

  • Deputise for Operations Manager

  • Will value the needs and rights of others

  • Representing Pearson and the department at internal and external meetings.

Customer Service

  • Will “Think customers first” to ensure a great customer experience

  • Ensure accurate and timely responses to customer queries, leading by example, and being an active listener

  • Will review query trend data and seek department-wide improvement to customer experience

Data Management

  • Monitor and report against key performance indicators, including analysing reports, and taking relevant action where needed

  • Effective management of budget and resources

Quality Management

  • Effective project management for assigned products and services.

  • Accountable for Content and Assessment accuracy and timeliness, including qualification outcome accuracy (where relevant)

  • Continual Improvement

  • Improve, simplify and document processes

Relationship Management

  • Managing performance and positive relationships of subject matter experts, which are often contractors
Key Skills, Behaviours and Experience

The post holder will:

  • Be an experienced and accomplished people manager

  • Be able to learn quickly, be curious and imaginative

  • Have assessment or content creation experience

  • Be able to thrive in a high-pressured and regulated environment

  • Have project management capabilities

  • Be resilient and not afraid to make decisions based on key pieces of information

  • Be comfortable to use new technology to improve the learner experience

  • Be able to communicate accurately and effectively

  • Be able to work flexibly to meet the needs of the assessment cycle


The postholder will:

  • Hold a degree or other relevant qualification or experience
Business Unit Information

Division: BTEC & Apprenticeships

Department: Vocational Content & Assessment

Country of Work: UK

Place of Work: 190 High Holborn, London / 80 Strand, London

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.



The postholder will:

  • Hold a degree or other relevant qualification or experience

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Product Management

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Sep 11, 2019

Job Unposting: Sep 25, 2019

Schedule: Full-time Regular

Req ID: 1912092

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.