Pearson is the world’s learning company, and we are looking for a talented HE&I Engagement Team Administrator to join our team.

In this role, you will be responsible for operating and administering key aspects of Pearson’s Licensed Higher Nationals (HNs), improving processes and using data driven insights to assist in decision making. You will work closely with the Licensed Higher National Partnerships Manager and be the first point of contact for colleagues, as well as external customers, namely Higher Education institutions.

The ideal candidate will have the following skills and experience:

• A strong understanding of higher education and the HN landscape

• Excellent organizational and time management skills

• The ability to work independently and as part of a team

• Excellent communication and interpersonal skills

• The ability to use data to drive decision making

What you'll do

• Operate and administer key aspects of Pearson's Licensed Higher Nationals (HNs)

• Improve processes and use data driven insights to assist in decision making

• Work closely with the Licensed Higher National Partnerships Manager

• Be the first point of contact for colleagues, as well as external customers, namely Higher Education institutions

• Support a range of activities relating to Licensed HNs, including, but not limited to, organising online webinars (twice yearly), attending meetings and collating and analysing feedback

If you are a highly motivated and results-oriented individual with the skills and experience we are looking for, we encourage you to apply.

Key responsibilities :

• Supporting the Licensed Higher National Partnerships Manager in the day-to-day operations and processes related to Licensed HNs, including inbox management, database management and communications duties, including the quarterly newsletter

• Managing external/internal queries (via Microsoft Teams, OneCRM, email, etc.) addressed to the Licensed HN team

• Undertaking all administrative duties, especially in relation to partner and programme approvals

• Liaising, advising and guiding internal Pearson teams/colleagues, e.g., Centre Management for approvals, Customer Services for EOL training, Subject Leads

• Ensuring web-based information is relevant and up to date

• Arranging meetings and agendas, preparation of accurate minutes of meetings and follow up actions

• Raising (manual) invoices, ensuring payments are made

• Maintaining internal trackers and SharePoint documents, folders, etc.

• Reporting on financial progress via internal data management systems

• Monitoring and reporting on approvals and registrations via internal data systems

• Contributing to the review, amendment and implementation of improved procedures, processes and standards that increase efficiency and effectiveness

• Reviewing partner websites, mainly for compliance

• Running and owning external webinars for customers/potential customers

• Analysing and reporting on feedback

• Attending meetings with customers as required

• Conducting any additional administrative tasks as required

Qualifications

Required skills/experience

Essential:

• Proven ability to handle queries from multiple sources efficiently and effectively

• Working knowledge of database and Customer Relationship Management systems

• Understanding and experience of managing relationships with stakeholders

• Excellent written and oral presentation skills and an ability to work with people at all levels, both internally and externally.

• Good organisation skills and attention to detail

• An ability to think laterally in solving problems, to challenge entrenched thinking and to make judgements on significant new problems where precedent may not apply

• An ability to work independently, as well as within a team

• An ability to work within a rapidly changing environment

• High standards of professionalism, customer focus and creativity

Desirable:

• Experience of working in a higher education institution or similar environment

• Experience of working with quality assurance and/or assessment policies and processes

Core Competencies:

• Creative thinking and customer empathy

• Relationship building, in particular with colleagues, customers, commercial partners, and awarding bodies

• Strong written and oral communication, networking and influencing externally and internally (in particular working effectively with colleagues across different sites and within a global matrix structure and with external customers)

• Attention to detail

Behaviours:

• Challenges current processes and ways of doing things

• Champions innovative educational products and services

• Able to engage with and promote the values and vision of Pearson

• Enthusiastic, self-motivated but also a team player

• Flexible and willing to adapt to changing circumstances in a fast-moving environment; with the ability to cope under pressure to meet tight deadlines

• Willing to go the extra mile

Your Benefits & Reward

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business! Along with learning, development and mentoring opportunities, our range of benefits can support the different needs of our diverse colleagues, and their families too. Joining our Pearson family can provide you with unlimited and truly global career progression options, and you can also look forward to exploring our impressive benefits, such as:

• Flexible options for work from home days.

• A starting holiday of 25 days plus UK public holidays, and you’ll earn 1 additional day’s holiday per year you work with us.

• Generous pension scheme where we match and double what you contribute.

• Maternity, paternity, and family care leave as well as flexible work policies.

• Shares and stock purchase options.

• Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.

• Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Our Recruitment Process

Please complete, attach your CV and submit your application as soon as possible and ensure that you apply directly on our Pearson Careers website only.

We are reviewing applications as they come in, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application!

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What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: GENERAL BUSINESS OPERATIONS

Organization: Workforce Skills

Schedule: PART_TIME

Req ID: 11838